Renewals Manager

2 weeks ago

Melbourne, Australia Darktrace Full time

Darktrace has more than 2,500 employees located globally. Founded by mathematicians and cyber defence experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world of cyber disruption.

Today, Darktrace is a global leader in cybersecurity AI, delivering the essential cybersecurity platform to protect organisations today and for an ever-changing future.

**Job Summary**

As a Renewals Manager (RM), you will play a pivotal role in maximizing recurring revenue through renewals. This involves executing strategies, collaborating with account teams, coaching for growth, ensuring efficient processes, negotiating contracts, and setting a positive example for Customer Success Managers (CSMs) and cross-functional teams. This role demands strong problem-solving skills, attention to detail, and the ability to work both independently and as part of a team. You will also act as a mentor to less experienced team members, contribute to project planning and delivery, and ensure high standards of customer satisfaction.

**Key Duties & Responsibilities**
- Enhance product knowledge and communicate the Darktrace ActiveAI Security Platform's unique technology differentiators to customers.
- Conduct regular reviews for both short-term (0-3 months) and long-term (3+ months) deals, developing proactive risk mitigation plans for at-risk deals, and keeping renewal notes meticulously updated in Sparta.
- Provide accurate renewal and expansion forecasts to the Renewal Director or VP on a weekly basis, and collaborate effectively with CSMs, sales, and technical teams to promote alignment and clear communication.
- Mentor more junior team members by sharing best practices and helping ramp up new team members, and serve as a commercial resource to customers on renewal proposal calls.

**Qualifications & Experience**
- Proven experience in managing and renewing customer portfolios, including risk mitigation.
- Expertise in commercial strategy, including negotiation and upsell opportunities.
- Ability to deliver accurate forecasts and manage renewal processes efficiently.
- Excellent collaboration and communication skills, with experience working across cross-functional teams.

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