Senior Renewals Manager

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Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place Agentforce is the future of AI, and you are the future of Salesforce.

The Salesforce Senior Renewal Manager is responsible for owning and executing a large portfolio of renewal contracts in an assigned territory. Senior Renewal Managers are responsible for creating strategic partnerships with internal stakeholders such as Sales and Customer Success & Growth (CSG) organizations to secure every renewal. They are responsible for minimizing financial attrition, locking in the most favorable terms, identifying growth opportunities and passing their findings and insights back to the business. Senior Renewal Managers are responsible for ensuring that their customers are set up for success while maximizing the financial results for Salesforce.

Responsibilities

• Develop and execute win/win negotiation strategies for medium and large account contract renewals that maximize contract value while protecting and enhancing customer trust.
• Partner with Account Executives to fully understand and develop a clear renewal strategy for each customer based on data driven decisions
• Maximize account growth opportunities by playing an collaborative role on the account team and helping to drive incremental opportunities upon contract renewal. Own, drive and manage the renewals process in collaboration with the account team.
• Collaborate with internal resources such as Competitive Intelligence, Pricing, Product Management, Customer Success, Account Executives, Legal, and Sales and Revenue Operations to develop comprehensive 'win' strategies
• Identify customer requirements, uncover roadblocks, and demonstrate strong account management and commercial capabilities to drive renewal to on-time closure.
• Provide executive management with complete visibility to renewals and solicit executive involvement as required.
• Accurately maintain/update a rolling 120 day forecast of renewals in your territory and ensuring any uncovered risk is clearly communicated in order to develop resolution strategies .
• Follow and adhere to best practices for all internal processes including, but not limited to, Opportunity Management, Data Quality and accuracy, Quotations and Forecasting
• Adopt new initiatives and programs pro-actively and act as a subject matter expert and mentor to other members of the extended team and achieves financial and strategic targets for minimizing attrition, positioning favorable terms and boosting incremental revenue via up-sells, cross-sells and add-ons
• Engage in strategic account planning with key stakeholders at AVP, RVP level to ensure accountability across teams. Acts as a Renewals brand ambassador.
  
  

Required Skills/Experience

• Demonstrated success in a Sales, Operations, or Account Management capacity with a strong focus on negotiating contracts.
• Strong negotiation and objection handling skills that allow for value-based contract negotiations at the CXO level.
• Strong process management, financial acumen, and adherence to policy
• Strong customer management skills, including soft skills. Ability to demonstrate a strategic mindset to enable persuasive conversations with customers
• Ability to react and adapt to potential rapid shifts in priorities and organizational policies
  
  

Desired Skills/Experience

• Knowledge of salesforce.com product and platform features, capabilities, and best use
• Experience negotiating complex multi-year services contracts.
• Experience with enterprise CRM or customer service application, particularly salesforce.com
• Ability to manage transactions through different stages using technology.
• Experience negotiating complex multi-year services contracts
• Willingness and desire to take on additional tasks or pilot projects that are beneficial to the department or to the organization
• Completion of a negotiation skills course would be an asset
  
  

Leadership Qualities

PASSION: Passionate about Customer Success

BEGINNERS MIND: Always learning, approaches each interaction with open mind, great listener and hands-on

URGENCY: Ability to move fast and drive business value and results

OHANA: Embodies Aloha culture: A team player that everyone enjoys working with and has a generous heart

TRUST: Trust the company's core values

ADAPTABLE: Excels in high levels of uncertainty and change

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world.

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Seniority level

• Seniority levelNot Applicable

Employment type

• Employment typeFull-time

Job function

• Job functionBusiness Development and Sales
• IndustriesSoftware Development, IT Services and IT Consulting, and Technology, Information and Internet

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