Sales and Support Administrator

**Who We Are**

Systems include traditional nurse call infrastructure with both wired and wireless technology (LoRa) along with specialist ecosystems for dementia support, fall detection, RTLS, and wandering resident management.

Our expertise includes wireless IoT (internet of things), mmWave radar, voice, lidar and machine vision. All Vitalcare systems are supported via Vitalcloud, the company’s secure cloud-based management and reporting network.

**The Role**
We are recruiting for a versatile and enthusiastic sales and service administrator to support our sales, service and production teams. This is a very varied role and would suit someone who has an outgoing personality and loves dealing with customers along with a strong interest in technology.

Reporting directly to the Managing Director, you will provide operational support to our Australia wide service, sales and production team. This might include providing technical support, producing sales proposals, and configuring products for dispatch.

**Duties and Responsibilities**
You will likely be involved in the following activities:

- Customer engagement relating to sales and support requirements;
- Production of sales proposals;
- Processing of sales orders;
- Product programming and configuration;
- Dispatch of sales orders:

- Processing of incoming good and repairs;
- Customer invoicing;
- Assistance with inventory management including stocktake activities;
- Support of the Production, Service and Sales Manager as required;
- Marketing support and administration;
- Social media research; and
- Maintenance of the organisations document database.

**Who Are You?**
You’re incredibly organised, with excellent time management skills that are second to none. You love being the ‘go to’ person for the team and have a genuinely helpful nature. You are bright and bubbly with a can do and will do attitude.

You like technology, know your way around computers and software, and likely fix all your families and friends phones and computers.

You might be tertiary qualified in marketing, communications, engineering, architecture, accounting or management.

You are likely to be in the early stages of your career, and might not know where you are headed, so are looking for an employer who can provide a broad range of activities and opportunities as you look for your path.

You will have:

- Excellent communication and interpersonal skills;
- Excellent written skills, including spelling and grammar;
- Ability to work unsupervised, displaying a high level of initiative;
- Multi-tasking ability as part of several teams, managing deadlines and objectives;
- Commitment to excellent customer service;
- Intermediate to advanced Microsoft Office skills including familiarity with Teams; and
- Highly proficient computer skills.

Experience with other software such as Xero, Unleashed, SimPro, GeoOps and Aroflo would be an advantage, but not essential.

**What's in it for you?**
- Diverse, exciting and stimulating working with the latest in technology;
- Numerous opportunities for growth and professional development including management and leadership positions, as well as subsidised training and exposure to a vast array of technologies;
- Opportunities for National and International travel and potentially attendance at industry events such as conferences and trade shows;
- Rewarding and essential work with a genuine and measurable positive impact on the lives and well-being of aged care residents, medical patients, and other vulnerable people, as well as those who care for them; and
- A competitive salary and remuneration package commensurate with skills and experience.

**How to Apply**
- Why you think this role suits you;
- Where you are in your career and what you are looking for;
- 2 examples of your experiences in professional, academic, or personal life which demonstrate your alignment with our criteria;
- Anything else that we should know about you.

**Equal Opportunity Employer**

**Health and Security**
You must be willing to undergo and pass a National Police Check, and be willing to obtain a current Flu vaccination and confirm your complete Covid vaccination status.

**Job Types**: Full-time, Permanent

**Salary**: $43,677.00 - $79,832.00 per year

Schedule:

- Day shift

COVID-19 considerations:
Vaccination for Flu and Covid are mandatory as the company operates in the age care and health industries. This includes wearing of masks and other PPE when required under either State or Federal law, or as stipulated by customers at their facilities.

**Education**:

- High School (Year 12) (preferred)

Work Authorisation:

- Australia (required)