Administration Officer

2 weeks ago

Paddington, Australia Alzheimers QLD Full time

Reference: 6661943

Alzheimer's Queensland (AQ) is a not-for-profit organisation that prides itself on being an innovative organisation that exceeds client's expectations, so that people with dementia, the frail aged and their families can have an improved quality of life.

AQ are seeking an experienced and dynamic Administration Officer for Rosalie Nursing Care Centre to manage the smooth operations of the front office. The role is based on the reception desk of Rosalie Nursing Care Centre which is a lovely 40 bed Female only Aged Care residential facility in Paddington. Hours of work are Monday to Friday each week 9.00am - 3.00pm in this Part Time position.

Critical to your success requires a positive and compassionate attitude with impeccable time management and organisation skills who can readily adapt to an ever changing environment within this diverse role.

Your communication style, pleasant phone manner and impeccable customer service delivery will set you apart assisting phone inquiries, liaising with management, clinical staff, carers and service providers.

**Highlights of the Role**
- To provide administrative support to Director of Care & clinical care staff team
- High volume data entry within Resident & Staff Management database
- Manage the Staff 24 hour roster in conjunction with DOC
- Development & maintenance of client files
- Management of customer feedback & complaints
- Diary management
- General administration duties
- Assist with resident facility tours
- Secretarial support (including minute taking) within a culturally diverse workforce
- Maintain staff education register
- Assist in quality audits & monthly reporting

**About You**
- Staff rostering & payroll support experience
- Administration experience within a busy office environment essential
- Genuine interest in the holistic care of the elderly & people with Alzheimer's
- Advanced Computer skills proficient in Excel, Word, Outlook & PowerPoint
- Minimum 3 years administration officer experience within a busy office environment
- Experience within aged or community care highly regarded
- Well
- developed communication skills - both verbal & written
- Demonstrated ability to work with various databases
- Demonstrated analytical and problem resolution skills
- Handling & answering telephone enquiries in a timely manner
- Exceptional attention to detail with a high level of accuracy of data entry

**Qualifications**
- Administration qualifications highly regarded
- Current Opens Driver Licence
- National Police Clearance (willingness to obtain)
- Covid vaccinations including booster

**Our Culture & Benefits**
- To work within a supportive team of dedicated professionals
- Innovative, progressive aged care organisation
- Competitive remuneration package on offer including access to salary sacrifice
- Rewarding position providing quality of life services to older people
- Career advancement opportunities
- Ongoing training & professional development

Shortlisting will commence immediately

Applications Close: 11 Oct 2024

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