IT Change and Problem Manager

1 week ago

Brisbane, Australia Brennan IT Full time

**Why work for Brennan?**
At Brennan, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, unique, considerate, supportive, trusting, and accepting being the cornerstone of the business. Because of this approach, we have now become the largest Australian-owned systems integrator in Australia.

**Brennan offers an excellent remuneration package and benefits including**:

- An environment that embraces learning and development of all employees
- A focus on health and well-being - social club, sporting teams, health checks, poker, and trivia nights and more
- Discounted IT hardware and software products
- A strong culture underpinned by values that are truly lived every day
- Flexibility to work in the way that brings out the best in you
- Plenty more...

**The Role**
We are seeking an experienced IT Change and Problem Manager to work in a full-time capacity to assist with the service delivery of a key client in Fortitude Valley, Brisbane.

In the IT Problem Manager part of this role, you will manage the lifecycle of all problems within the IT infrastructure and services. The role focuses on proactive problem management through trend analysis and post-incident reviews to ensure continuous improvement and high availability of IT services.

**Your responsibilities include but are not limited to**:

- Develop strategies, policies and procedures, create and maintain a change management plan, coordinate with project managers and delivery teams to plan, schedule and oversee changes.
- Evaluate the impact, risk and benefit of proposed changes, facilitate the CAB meetings, ensure all changes comply with policies and regulatory requirements.
- Monitor the progress of changes and prepare and present change management reports to senior management.
- Identify problems through incident trend analysis and drive the resolution of problem tickets with the respective delivery teams.
- Conduct problem management meetings to discuss open problems and create and distribute regular problem management reports.
- Continuously evaluate and improve both the change management and problem management processes.

**What skills you will bring to the team**:

- Proven experience as an IT Change Manager and Problem Manager or in a similar role within IT Service Delivery.
- Experience in a systems integrator/MSP environment is highly desirable.
- Ability to work collaboratively with cross-functional teams.
- Experience with service delivery tools and software.
- ITIL certification
- Ability to think critically and strategically about change impacts and long-term outcomes.
- Strong attention to detail to ensure accurate change documentation and reporting.
- Ability to adapt to changing priorities and manage multiple tasks simultaneously.
- Proficient in analysing data and metrics to drive informed decision-making.

**NOTE**:As part of our hiring process, you will be required to undertake a National Criminal History Check.

**Brennan IT** is an equal opportunity employer.

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