Problem Analyst

3 days ago


Brisbane, Australia Transport and Main Roads Full time

The purpose of the role is to identify, analyse and report on the problems associated with systems and processes to improve customer experience.
Some of your responsibilities as a Problem Analyst will include:

- Develop and coordinate quantitative and qualitative analysis and feedback, ensuring appropriate resulting actions are implemented
- Research, develop and document processes and procedures focusing on continual service improvement
- Build and sustain positive and supportive relationships with a network of internal and external stakeholders
- Lead the analysis and reporting of data to develop insights into performance and improvement opportunities for internal processes and customer experience
- Develop and deliver new report requirements, report changes, and ad hoc information as requested by the business
- Provide a single point of co-ordination for problem management to ensure they are effectively identified, analysed, documented, communicated, managed and resolved in line with ITIL practices
- Provide expert and timely advice to management on performance and problem management
- Champion and provide effective high priority 24/7 incident management as required, using industry best practice and service management (ITIL) principles, to ensure rectification activities are appropriate and stakeholders are informed

Applications to remain current for 12 months.
**Job Ad Reference**: QLD/597763/24
**Closing Date**: Wednesday, 30 October 2024This work is licensed under a Creative Commons Attribution 3.0 Australia License.



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