Contractor Care Coordinator

Awesome company culture and great learning environment
- Competitive salary and benefits including quarterly company paid wellness day
- Melbourne CBD location; working in a flexible hybrid work model (once trained)

**Contractor Care Coordinator**
- Awesome company culture and great learning environment
- Competitive salary and benefits including quarterly company paid wellness day
- Melbourne city office location; working in a flexible hybrid work model (once fully trained in the role)
- Immediate start

**The Role**
This role is all about
**contractor care**. Once the recruitment activity has been finalised, your job begins. With an exceptional level of customer service, you will commence the onboarding process. This involves all onboarding activity including personalised phone contact, creating profiles in our HRIS, contract preparation, managing probity etc. Once onboarding is complete, you are then responsible for providing ongoing contractor care during their contracts and will be their main point of contact for any queries and support.

You will work closely with our clients and recruitment team to understand and deliver to the needs of our clients and contractors in a timely manner. It will be your job to ensure that turnaround times are met whilst maintaining exceptional levels of customer service.

**Main role responsibilities include**:

- Provide daily onboarding, administration and contractor care support. Including personalized phone contact to commence onboarding; creating HRIS profiles; preparing contracts; probity checks; checking and tracking contractor document completion and return; administering contractor extensions; systems updates and tracking etc.
- Keep business processes and systems up to date.
- Provide timely advice and support to contractors and clients with ad hoc queries.
- Provide support with legislative updates for any changes in superannuation; payroll tax etc.

**You**
This role is ideal for a detailed focused individual with excellent communication skills. Someone who thrives in a busy environment, loves juggling multiple tasks and building strong relationships every day. You will have high levels of attention to detail, time management and personal organisation skills. To be successful in this role you will be calm under pressure and have a sense of humour. A professional and friendly phone manner, proactive approach, can-do attitude and love of problem solving are also essential qualities.

**Key Skills**
- Excellent customer service skills and experience
- Strong communication skills and ability to build rapport and relationships with stakeholders at all levels - MUST be comfortable with phone communication as a key means of communication with contractors and clients.
- Excellent MS Office and CRM skills and ability to pick up systems quickly
- Strong personal organisation and time management skills
- Well presented with a professional and polished demeanour as well as personable and friendly attitude
- Problem solver with a can-do attitude able to work in a fast-paced environment
- **Bonus**
- Familiar with Employment Hero HRIS
- Previous HR/HR admin experience

**About Alcro Group**
A national professional services company with a large and growing customer base operating across business areas including technology and IT solutions, recruitment and payroll services, HR, learning and finance.

They take pride on the quality of their solutions and resources and ability to delight customers, large and small, with innovative thinking and a passion for excellence.

Alcro Group is an equal opportunity employer.

Applicants must have full work rights for Australia.

**Interested**
If the above describes you, and you are looking for your next exciting career opportunity - then get in touch with us now Send us a copy of your CV/resume AND a cover letter explaining why you are a perfect fit for the role. Applicants will be shortlisted as received.