Account Manager

**What you’ll do**:
Develop, implement and realize the account strategy and plan for the dairy category in Australia and New Zealand, within the dairy category strategy and plan, and corporate requirements and guidelines, in order to ensure the realization of planned business results and long-term customer relationship objectives are achieved.

**Key Responsibilities**:

- To set up, coordinate & execute specific Accounts tactics & plans to realize pre-defined / agreed sales and overall customer relationship objectives, both for the short
- and long term.
- Define and implement a strategic account plan for the dairy market in Australian. Translate plans into Financial profitability and goals both strategically and tactically and be accountable for top line profit.
- Monitor and coordinate the execution of the account plan, report on the basis of defined performance indicators and take corrective actions, in order to achieve the results.
- Build sustainable cross layer networks in the defined accounts by both direct engagement and by positioning key stakeholders to the right level in the account to speed up development and brick wall running business.
- Identify long term business opportunities with the account(s) and include these in the account strategy and plan.
- Define and Implement projects with focus on key products, processes and innovation, and decide on clear PMP structure and accountabilities
- Monitor and benchmark competitive products, market requirements and competitive business strategies (competitive profiling) and incorporate benchmarking and competitive profiling in account and sales plans.
- Lead contract negotiations with the respective account(s) and ensure the conclusion of sales contracts.
- Monitor the complaint process and ensure an appropriate complaint settlement with the account within the agreed timeline
- Help to coordinate launch and promotion of new products (e.g. test-kits, new cultures) and support on training of customers and distributors Account Manager would also be key technical contact point for complaints, questionnaires for Strategic Dairy key accounts.
- Monitor the account’s payment behavior and take action to ensure payment within the agreed payment terms.
- Account Manager would also be key technical contact point for complaints, questionnaires for Strategic Dairy key accounts.

**You Bring**:

- Bachelors or Masters degree in Food Science or Dairy Technology
- Minimum 5 - 10 years of relevant working experience
- Knowledge of dairy industry and markets and history of working in the Australian Dairy or Food Industry
- Knowledge of DSM ingredients and solutions including starter cultures and enzymes, nutritional ingredients, hydrocolloids and flavours
- Knowledge and expertise in own discipline: technical and food processing knowledge of DSM products.
- Preferably experience working with starter cultures and enzymes

**How to apply**:
Reference check procedures are part of the DSM Recruitment & Selection Process. You will be contacted when these references checks are required.

Royal DSM is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protect.

Royal DSM is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law.

**Job Types**: Full-time, Permanent

**Salary**: Up to $165,000.00 per year

**Benefits**:

- Work from home

Schedule:

- Day shift

Supplemental pay types:

- Bonus

Ability to commute/relocate:

- MOOREBANK, NSW 2170: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- Account Management Dairy: 5 years (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: Hybrid remote in MOOREBANK, NSW 2170