Account Manager, Dairy

**Bring your passion. Build the future.**

**What you’ll do**:
Develop, implement and realize the account strategy and plan for the dairy category in Australia and New Zealand, within the dairy category strategy and plan, and corporate requirements and guidelines, in order to ensure the realization of planned business results and long-term customer relationship objectives are achieved.

**Key Responsibilities**:

- To set up, coordinate & execute specific Accounts tactics & plans to realize pre-defined / agreed sales and overall customer relationship objectives, both for the short
- and long term.
- Define and implement a strategic account plan for the dairy market in Australian. Translate plans into Financial profitability and goals both strategically and tactically and be accountable for top line profit.
- Monitor and coordinate the execution of the account plan, report on the basis of defined performance indicators and take corrective actions, in order to achieve the results.
- Build sustainable cross layer networks in the defined accounts by both direct engagement and by positioning key stakeholders to the right level in the account to speed up development and brick wall running business.
- Identify long term business opportunities with the account(s) and include these in the account strategy and plan.
- Define and Implement projects with focus on key products, processes and innovation, and decide on clear PMP structure and accountabilities
- Monitor and benchmark competitive products, market requirements and competitive business strategies (competitive profiling) and incorporate benchmarking and competitive profiling in account and sales plans.
- Lead contract negotiations with the respective account(s) and ensure the conclusion of sales contracts.
- Monitor the complaint process and ensure an appropriate complaint settlement with the account within the agreed timeline
- Help to coordinate launch and promotion of new products (e.g. test-kits, new cultures) and support on training of customers and distributors Account Manager would also be key technical contact point for complaints, questionnaires for Strategic Dairy key accounts.
- Monitor the account’s payment behavior and take action to ensure payment within the agreed payment terms.
- Account Manager would also be key technical contact point for complaints, questionnaires for Strategic Dairy key accounts.

**You Bring**:

- Bachelors or Masters degree in Food Science or Dairy Technology
- Minimum 5 - 10 years of relevant working experience
- Knowledge of dairy industry and markets and history of working in the Australian Dairy or Food Industry
- Knowledge of DSM ingredients and solutions including starter cultures and enzymes, nutritional ingredients, hydrocolloids and flavours
- Knowledge and expertise in own discipline: technical and food processing knowledge of DSM products.
- Preferably experience working with starter cultures and enzymes

Royal DSM is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law.

Equal Opportunities Commitment

dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate: there’s a place for everyone at dsm-firmenich.
dsm-firmenich is an Equal Opportunity and Affirmative Action Employer.
dsm-firmenich people are as diverse as our customers. For us that includes a commitment to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
We are committed to providing reasonable support for disabled applicants in our recruiting process. Should you need assistance, and are comfortable to share this, please let us know.

About dsm-firmenich

As innovators in nutrition, health, and beauty, dsm-firmenich reinvents, manufactures, and combines vital nutrients, flavors, and fragrances for the world’s growing population to thrive. With our comprehensive range of solutions, with natural and renewable ingredients and renowned science and technology capabilities, we work to create what is essential for life, desirable for consumers, and more sustainable for the planet. dsm-firmenich is a Swiss-Dutch company, listed on the Euronext Amsterdam, with operations in almost 60 countries and revenues of more than €12 billion. With a diverse, worldwide team of near