Customer Service Officer Reception

Work at the Iconic Fiona Stanley Hospital, Murdoch
- Permanent Part-time Position
- 8 shifts per fortnight, Rotating roster including weekends

**About Us**

Serco has a dedicated team of over 600 people supporting operations at Fiona Stanley Hospital and works in close partnership with the hospital leadership, WA Health, clinicians, and staff to deliver essential non-clinical facilities management, ICT and HR managed services. Our specialist team designs, manages and optimises the integrated services and are critical to the ongoing delivery of clinical services in Western Australia's largest and most digitally enabled public healthcare facility.

**About the Opportunity**
Reporting to the reception manager, you will be committed to providing a professional, customer-focused and welcoming service to all individuals at Fiona Stanley Hospital. You will be the initial point of contact for the Reception Service area assisting Hospital Users with enquires and requests for information. You will be responsible for handling these in an efficient and professional manner, providing quality customer service always. You will be accountable for assisting courier deliveries and providing access to translation services for non-English speaking visitors. You will ensure that the reception areas are well maintained.

**What you’ll be doing**
You are a bright and enthusiastic person with strong customer service focus. You always present and conduct yourself in a professional manner and project a good first impression. You have a positive ‘can do’ attitude, strong interpersonal skills and the ability to be a reliable team player. You have a strong commitment to quality, with excellent attention to detail and accuracy. You have a willingness to learn and the ability to take on additional duties as required. You are a respectful and professional individual who demonstrates exceptional values in everything you do.

**About you - your ideal skills & experience**
- The highest levels of personal integrity and ethical behaviour
- Ability to communicate, and liaise effectively with a wide range of people in a sensitive and confidential manner and deal with difficult customers
- Completed Year 10 English or equivalent
- The ability to be prepared to take initiative and work autonomously and as part of a larger team
- A high standard of communication skills, written, spoken and listening
- Presentation to the highest standard
- Commitment to confidentiality requirements in line with company policy
- Ability to work under pressure and have a high attention to detail and accuracy
- Experience working within a Healthcare environment, including basic medical terminology (desired)

This is a position of trust and responsibility and to support this we will conduct a thorough probity assessment, which includes a Federal police check as an essential selection component for this role.

**About us - Serco & proud**

**Why Join Us**
- You’d be joining a company that delivers essential public services (in partnership with governments) that impact a better future for communities, & those in our care
- You’ll get to have an impact on how we do things: Enjoy being part of a driven team with a collaborative culture that values decision-makers & action.
- We Invest in you: Accelerate your career through our learning & development opportunities - think skills based training, defined career pathways & fantastic internal mobility opportunities across the group

Serco’s values of Trust, Care, Innovation and Pride underpin everything we do. We are curious, creative and collaborative. Our people matter and make a difference every day.

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