Customer Service Officer

1 day ago

Murdoch, Australia Serco Full time

Hiring for permanent full-time and part time opportunities.
- Location: Fiona Stanley Hospital, Murdoch, Perth
- Rotating roster to support work life balance and our 24/7 operations.

**Serco is a place where you can grow**
Join a team of 12,000+ professionals across APAC and experience a place of challenge, opportunity, and reward. We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including:

- Opportunities for professional growth and development.
- Supportive work environment with trusted leadership.
- Opportunity to drive change and make a difference.
- Long-term, secure employment with a global company.

**About our Fiona Stanley Hospital team**
Fiona Stanley Hospital is a leading 783-bed tertiary hospital in the south metropolitan area, offering comprehensive healthcare services to adults, youth, and children.
Working with Serco at Fiona Stanley Hospital is more than just a job - it’s an opportunity to partner with the clinical workforce and make a meaningful impact on the experience of patients and visitors.

**Make an impact at Serco**
Reporting to the Helpdesk Team Leader, you will be key to providing the highest level of customer service to hospital functions and members of the community. You will be communicating with key stakeholders and delivering up to date information to callers, as well as registering and scheduling tasks for services in the hospital.

**Serco is a place for you.**
You are a passionate and customer focussed individual. You take pride in the delivery of service excellence and the provision of support, in a timely and efficient manner. You have a respectful and professional demeanour and demonstrate exceptional values in everything you do.

Skills & Experience
- Well-developed problem solving and analytical skills
- Excellent verbal and written communications skills
- Sound PC and keyboard skills
- The confidence and ability to work well under pressure, in a fast-paced environment
- Experience working within a Contact/Call Centre environment (preferable)
- An understanding of a KPI driven workplace with service delivery outcomes

As a fast-growing and successful global company, Serco’s services span across the areas of justice, migration, defence, space, customer services, health, and urban mobility. In joining us, you’ll be part of a highly supportive culture with trusted leaders that will help you achieve your goals. Here, you will appreciate a flexible approach to work-life that comes with working at a company with long-term government-backed contracts.

**Are you ready to do important work that really matters?**
At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.
We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia, New Zealand, and Hong Kong, and offers unique opportunities to leverage your skills across our core capabilities in health, defence, maritime, justice, immigration, and community services.
**Impact a better future at Serco.

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