Customer Service Officer

3 days ago

Murdoch, Australia Serco Full time

Work at the Iconic Fiona Stanley Hospital, Murdoch
- Permanent Part-time Position
- Minimum 6 shifts per fortnight including Weekends

**About You**

You are a bright and enthusiastic person with strong customer service focus. You always present and conduct yourself in a professional manner and project a good first impression. You have a positive ‘can do’ attitude, strong interpersonal skills and the ability to be a reliable team player. You have a strong commitment to quality, with excellent attention to detail and accuracy. You have a willingness to learn and the ability to take on additional duties as required. You are a respectful and professional individual who demonstrates exceptional values in everything you do.

**About the Role**

Reporting to the reception manager, you will be committed to providing a professional, customer-focused and welcoming service to all individuals at Fiona Stanley Hospital. You will be the initial point of contact for the Reception Service area assisting Hospital Users with enquires and requests for information. You will be responsible for handling these in an efficient and professional manner, providing quality customer service always. You will be accountable for assisting courier deliveries and providing access to translation services for non-English speaking visitors. You will ensure that the reception areas are well maintained.

**To be successful in this role, you will have**:

- The highest levels of personal integrity and ethical behaviour
- Ability to communicate, and liaise effectively with a wide range of people in a sensitive and confidential manner and deal with difficult customers
- Completed Year 10 English or equivalent
- The ability to be prepared to take initiative and work autonomously and as part of a larger team
- A high standard of communication skills, written, spoken and listening
- Presentation to the highest standard
- Commitment to confidentiality requirements in line with company policy
- Ability to work under pressure and have a high attention to detail and accuracy
- Experience working within a Healthcare environment, including basic medical terminology (desired)
- This is a position of trust and responsibility and to support this we will conduct a thorough probity assessment, which includes a national police check as an essential selection component for this role._

**Serco and Proud**

At Serco, not only is the nature of the work we do important, but everyone also has an important role to play from caring for vulnerable people to managing complex public services. We are a team of 60,000+ globally and 16,000+ in Asia Pacific responsible for delivering essential public services in areas including defence, justice, immigration, healthcare, facilities management and citizen services.

**What We Offer**
- volunteer leave
- flexible salary packing options
- employee Assistance Program
- generous Employee Referral Program
- access to discounts on health insurance, gym memberships, travel, shopping, technology, dining and entertainment.

**Join Us**
- Serco’s values of Trust, Care, Innovation and Pride underpin everything we do. We are curious, creative and collaborative. Our people matter and make a difference every day._Video

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