Customer Service Officer

7 days ago

Murdoch, Australia Serco Plc Full time

6 month fixed term - 19 hours per week (possible extension)
Immediate Start
Must be flexible with availability (days/nights & weekends)

Job Summary
Be a key customer contact staff member dedicated to providing a high-level service when responding to a wide array of queries.
About you
You’re a customer focused professional who is committed to supporting Australia’s leading healthcare environment by taking pride in the delivery of excellent customer service and the provision of support in a timely and efficient manner. You’re a respectful and professional person who demonstrates exceptional values in everything you do.

**About the Role**:
Reporting to the Team Leader you will be key to providing the highest level of customer service to support all the Services and Health Functions as well as Hospital users. You will provide up to date information to callers as well as providing support for tasks to be raised for any service in the hospital.

**To be successful in this role, you will have**: The highest levels of personal integrity and ethical behaviour. Well-developed problem solving and analytical skills Excellent verbal and written communications skills Demonstrated experience working within a customer orientated environment. Experience working within a Helpdesk/Service desk/Team environment. Experience in working in a KPI driven service with delivery outcomes. Certificate II/III in Health Administration (highly desirable) Experience within a Healthcare environment (Highly Desirable)

This is a position of trust and responsibility and to support this we will conduct a thorough probity assessment as an essential selection component for this role

About Us
We are proud to deliver non-clinical services to Fiona Stanley Hospital; one of Australia’s most advanced public healthcare facilities. We put the patient at the heart of everything we do. Our team of 1,000 staff takes pride in delivering quality services to achieve outstanding care.

Join Us
Serco values of Trust, Care, Innovation and Pride underpin everything we do. We are curious, creative and collaborative. Our people help in ways that matter.

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