IT Helpdesk Analyst

2 weeks ago

Sydney, Australia White Bay Search Full time

Large Award Winning Australian Tech Company
- Structured Career Path
- Sydney CBD Office

The IT Helpdesk Analyst is an important member of the IT Infrastructure and Service Desk Team providing first class support to internal users and supporting most corporate systems. The team is responsible for supporting around 450 internal users. Being a hosting led company, we have the privilege of working with modern technologies and play an important role as the typical customer base, in providing feedback to product managers on current offerings and upcoming ones.

The IT Helpdesk Analyst is a passionate individual that cares about people, enjoys the daily interaction with users and will own technical issues till resolution, while providing timely updates to the users. This individual will go above and beyond and will delight their customers at every opportunity.

**What you will be responsible for**:

- Provide customer facing and over the phone support for initial fault diagnosis, resolution and communicate with customer throughout to ensure satisfactory resolution of problem.
- Work on project to develop technical skills.
- Administration and Support of internal user’s accounts on Active Directory, O365 and other internally developed systems
- Support and educate team members on how best to use Video Conference Technology.

**Experience we are looking for**:

- At least 2 years completed Tertiary IT Qualifications highly regarded
- Some experience in PC Hardware configuration utilising imaging software
- Experience supporting LAN’s, PC operating systems and desktop software
- Previous exposure working in a variety of PC fields including Microsoft Office Suite, Microsoft Exchange, Windows 7/8, TCP/IP

This is a superb opportunity to join an Australian leader in their field. Having been finalists for Australia's best place to work for several years running, they offer unrivalled career development and training.

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