Helpdesk Analyst

6 days ago

Sydney, New South Wales, Australia Hays Full time $104,000 - $130,878 per year
  • Excellent Salary Package
  • Dynamic Collaborative Working Environment
  • Excellent Facilities and Free on-site parking

Service Desk Analyst

Your new company

An exciting new opportunity is available for a Service Desk Analyst at a Market Leading Managed Service Provider. This is a permanent position, located near the Sydney CBD and offers a modern onsite working environment and excellent opportunities for career development.

Your new role

In your new role, you will be responsible for providing technical assistance and support via phone and email to end-users who are experiencing computer hardware, software, or network-related issues. Your primary goal is to resolve technical problems and ensure that computer systems and networks are functioning properly to minimise downtime and optimise productivity.

What you'll need to succeed

  • Previous experience working for a Managed Service Provider (MSP) is highly desirable.
  • Certificate III in Information Technology, Bachelor of Information Technology, or a similar qualification is essential.
  • A current driving licence is required.
  • Certifications or experience in the following areas are highly desirable, but not essential:
  • Microsoft 365 Fundamentals
  • Access4 VoIP
  • Azure
  • Familiarity with both Windows and Apple operating systems is highly desirable.
  • Exposure to Level 1 Microsoft Server Service Management tasks is a plus, including:
  • Active Directory
  • Exchange
  • DNS
  • IIS

What you'll get in return

  • Competitive salary and benefits package
  • Opportunities for career growth and advancement
  • Supportive and inclusive work culture
  • Training and development programs
  • Collaborative and team-oriented environment
  • Recognition and rewards for outstanding performance
  • Modern and well-equipped office facilities
  • Diverse and challenging projects
  • Opportunities to work on cutting-edge technologies

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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