Complaint Officer

2 weeks ago

Canberra, Australia Adaptbl Full time

**About the role**

Our Commonwealth government client is seeking to engage a Complaint Officer at the APS4 level.

The role involves effectively communicating with stakeholders, accurately recording complaint details, and assessing resolutions.

An initial 12-month labour hire or non-ongoing APS contract is available. The role is available on a full-time basis in Canberra, Adelaide, Brisbane, Melbourne or Sydney.

**Duties**:

- Communicate effectively on the phone, in person and in writing with members of the public and the agencies the client oversees.
- Accurately record complaint information in client’s corporate systems and assess complaints to determine jurisdiction and the appropriate way to resolve or progress complaints.
- Identify and escalate urgent and sensitive complaints. Work effectively and cooperatively as a member of a team, including assisting with and participating in corporate activities, training and mentoring team members as required.

**Requisite capabilities and experience**:

- Demonstrated experience in communication with a diverse range of people, including people living with disability, culturally and linguistic diversity and vulnerabilities.
- Strong research skills.
- Advanced ability to de-escalate challenging conversations while finding ways to resolve complaints.
- Capacity to exercise sound judgement in making discretionary decisions.
- Demonstrated commitment to maintaining professionalism and impartiality.

**Culture and benefits**

People enjoy contracting with relatbl because our business is owned and managed by people who have first-hand experience working as contractors. We can relate. We treat people the way we would want to be treated, and we provide a range of perks and benefits to our staff.

**How to apply

  • Complaints Officer

    1 week ago

    Canberra, ACT, Australia Hudson Australia Full time

    APS5 Complaint Officer rolesLocations- Canberra, Sydney, Brisbane and Melbourne6 month contracts with the view to extend$55 per hour + superAbout the role- Assessing and monitoring complaints and other regulatory intelligence- Managing a caseload of complaints in connection with the provision of supports and services- Identifying and providing advice on...

  • Aps6 Complaints Officer

    2 days ago

    Canberra, Australia Chandler Macleod Full time

    As one of the Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod's recruitment business has connected leading-edge projects and employers with outstanding business professionals. Our Federal Government client is seeking to...

  • Aps5 Complaints Handling Officer

    5 days ago

    Canberra, Australia Chandler Macleod Full time

    As one of the Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod's recruitment business has connected leading-edge projects and employers with outstanding business professionals. Our Federal Government client is seeking to...

  • Aps5 Complaints Handling Officer

    5 days ago

    Canberra, ACT, Australia Chandler Macleod Full time

    As one of the Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod's recruitment business has connected leading-edge projects and employers with outstanding business professionals.Our Federal Government client is seeking to...

  • Complaints Manager

    1 week ago

    Canberra, ACT, Australia beBeeComplaints Full time $94,299 - $124,999

    Senior Complaints OfficerThe Aged Care Quality and Safety Commission is seeking a Senior Complaints Officer to join our Intake and Complaints Resolution Group (ICRG). As a key member of the team, you will be responsible for resolving complaints in a timely and effective manner, ensuring positive outcomes for older people receiving aged care.You will work...

  • Aps5/6 Complaints Officers

    5 days ago

    Canberra, Australia Talent International Full time

    australia australian capital territory contract au$55 - au$60 per hour + super- **Contract Term: 12 Months plus possible extension.**: - **Hourly Rate: $55.24 - $60.26 per hour excluding Superannuation.**: - **Deakin Office - Hybrid working option (Maximum 2 days working from home)** **About the Role**: The Internal Reviews and Complaints Branch is the...

  • Grants/assessors/complaints Officer

    2 weeks ago

    Canberra, Australia Hudson Australia Full time

    flexhive is your on-demand talent platform. We are seeking experienced Grants/Assessors/Complaints Officer across several Federal government agencies. This job will help you learn and gain exposure to various government bodies. Join our dynamic and dedicated team as a Grants/Assessor/Complaints Officer, where you will have the opportunity to work with...

  • APS6 Senior Complaints Officer

    2 weeks ago

    Canberra, ACT, Australia Aboriginal Health Council of Western Australia Full time

    The Aged Care Quality and Safety Commission have several exciting opportunities for Senior Complaints Officer.Senior Complaints Officers are focused on making positive improvements for people receiving aged care, their supporters and service providers. Senior Complaints Officers use a range of techniques to resolve complaints in a timely and effective...

  • APS6 Senior Complaints Officer

    2 weeks ago

    Canberra, ACT, Australia Aboriginal Health Council of Western Australia Full time

    The Aged Care Quality and Safety Commission have several exciting opportunities for Senior Complaints Officer.Senior Complaints Officers are focused on making positive improvements for people receiving aged care, their supporters and service providers. Senior Complaints Officers use a range of techniques to resolve complaints in a timely and effective...

  • Aps6 Senior Complaints Officer

    2 weeks ago

    Canberra, ACT, Australia Aboriginal Health Council Of Western Australia Full time

    The Aged Care Quality and Safety Commission have several exciting opportunities for Senior Complaints Officer.Senior Complaints Officers are focused on making positive improvements for people receiving aged care, their supporters and service providers. Senior Complaints Officers use a range of techniques to resolve complaints in a timely and effective...