
Complaint Officer
2 weeks ago
**About the role**
Our Commonwealth government client is seeking to engage a Complaint Officer at the APS4 level.
The role involves effectively communicating with stakeholders, accurately recording complaint details, and assessing resolutions.
An initial 12-month labour hire or non-ongoing APS contract is available. The role is available on a full-time basis in Canberra, Adelaide, Brisbane, Melbourne or Sydney.
**Duties**:
- Communicate effectively on the phone, in person and in writing with members of the public and the agencies the client oversees.
- Accurately record complaint information in client’s corporate systems and assess complaints to determine jurisdiction and the appropriate way to resolve or progress complaints.
- Identify and escalate urgent and sensitive complaints. Work effectively and cooperatively as a member of a team, including assisting with and participating in corporate activities, training and mentoring team members as required.
**Requisite capabilities and experience**:
- Demonstrated experience in communication with a diverse range of people, including people living with disability, culturally and linguistic diversity and vulnerabilities.
- Strong research skills.
- Advanced ability to de-escalate challenging conversations while finding ways to resolve complaints.
- Capacity to exercise sound judgement in making discretionary decisions.
- Demonstrated commitment to maintaining professionalism and impartiality.
**Culture and benefits**
People enjoy contracting with relatbl because our business is owned and managed by people who have first-hand experience working as contractors. We can relate. We treat people the way we would want to be treated, and we provide a range of perks and benefits to our staff.
**How to apply
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