Complaint Officer

7 days ago

Canberra, Australia Adaptbl Full time

**About the role**

Our Commonwealth government client is seeking to engage a Complaint Officer at the APS4 level.

The role involves effectively communicating with stakeholders, accurately recording complaint details, and assessing resolutions.

An initial 12-month labour hire or non-ongoing APS contract is available. The role is available on a full-time basis in Canberra, Adelaide, Brisbane, Melbourne or Sydney.

**Duties**:

- Communicate effectively on the phone, in person and in writing with members of the public and the agencies the client oversees.
- Accurately record complaint information in client’s corporate systems and assess complaints to determine jurisdiction and the appropriate way to resolve or progress complaints.
- Identify and escalate urgent and sensitive complaints. Work effectively and cooperatively as a member of a team, including assisting with and participating in corporate activities, training and mentoring team members as required.

**Requisite capabilities and experience**:

- Demonstrated experience in communication with a diverse range of people, including people living with disability, culturally and linguistic diversity and vulnerabilities.
- Strong research skills.
- Advanced ability to de-escalate challenging conversations while finding ways to resolve complaints.
- Capacity to exercise sound judgement in making discretionary decisions.
- Demonstrated commitment to maintaining professionalism and impartiality.

**Culture and benefits**

People enjoy contracting with relatbl because our business is owned and managed by people who have first-hand experience working as contractors. We can relate. We treat people the way we would want to be treated, and we provide a range of perks and benefits to our staff.

**How to apply

  • Complaints Officer

    5 days ago

    Canberra, Australia Hudson Australia Full time

    APS5 Complaint Officer roles Locations - Canberra, Sydney, Brisbane and Melbourne 6 month contracts with the view to extend $55 per hour + super About the role - Assessing and monitoring complaints and other regulatory intelligence - Managing a caseload of complaints in connection with the provision of supports and services - Identifying and providing...

  • APS6 Senior Complaints Officer

    3 weeks ago

    Canberra, Australia Hudson AU Full time

    Senior Complaints Officer – APS6 Location: Adelaide, Perth, Brisbane, Melbourne, Hobart, Sydney, Canberra. Employment type: Ongoing/non-ongoing. Full time or part time. Affirmative Measures – Indigenous. Are you passionate about making a tangible difference in the lives of older Australians? Do you have a strong focus on customer outcomes and the...

  • ▷ [High Salary] APS6 Senior Complaints Officer

    4 weeks ago

    Canberra, Australia Aboriginal Health Council of Western Australia Full time

    The Aged Care Quality and Safety Commission have several exciting opportunities for Senior Complaints Officer. Senior Complaints Officers are focused on making positive improvements for people receiving aged care, their supporters and service providers. Senior Complaints Officers use a range of techniques to resolve complaints in a timely and effective...

  • Aps6 and El1 Roles, Claims Complaints and Feedback

    2 weeks ago

    Canberra, Australia Comcare Full time

    Comcare has Non-Ongoing vacancies for 12 months, for an APS6 Senior Complaints and Feedback Officer, and an EL1 Assistant Director. **Overview of the Team and roles** Claims Complaints and Feedback Team is responsible for leading and coordinating the Claim Management Group’s response and input to complaints associated with the management of workers’...

  • Customer Experience and Feedback Officer

    5 days ago

    Canberra, Australia HAYS Full time

    An exciting permanent opportunity as a Customer Experience and Feedback Officer. **Your new company** This well known company is a leading provider of Facility Management and are in need of a Customer Experience and Feedback Officer to join their family. **Your new role** As a Feedback & Customer Experience Officer, you will be a crucial team member of the...

  • Aps5 Program Officer

    2 weeks ago

    Canberra, Australia HAYS Full time

    Join the Federal Government as a Program Officer. Role based in Canberra. **Your new company** This government department works to deliver affordable wellbeing for all Australians now and for future generations. **Your new role** On behalf of a large Federal Government, we are looking for an experienced Program Officer. This is 6 month non-ongoing...

  • Scheduling Officer

    3 days ago

    Canberra, Australia HAYS Full time

    Seeking an experienced Scheduling Officer **Your new company** This locally know Facility Management company is a leading provider of asset management, facilities maintenance and project management services across a multitude of industries. They are currently in need of a Scheduling Officer to become apart of their family! **Your new role** - Scheduling...

  • Senior Assessments Officer

    2 weeks ago

    Canberra, ACT, Australia ACT Government Full time $99,654 - $113,315 per year

    Closes: 05 June 2025 Classification: Administrative Services Officer Class 6Salary: $99,654 - $113,315 plus superannuation Position No: 62104Directorate: ACT Integrity CommissionAdvertised (Gazettal date): 22 May 2025Contact Officer: HenryE Gittleman on *************** or *** Details: The Senior Assessments Officer is primarily responsible for preparing...

  • Aps 6 - Governance Officer

    1 day ago

    Canberra, Australia Australian Government Department of Defence Full time

    $85,607 - $97,790 (plus Super) - Fairbairn - ACT **The Role** Defence Force Recruiting has an APS6 Governance Officer position available. The Governance Officer is accountable under broad direction to perform and achieve ministerial work within an integrated workforce. In this role you will manage and coordinate the daily handling of workflow and...

  • Investigation Officer

    2 weeks ago

    Canberra, Australia Easy Authoring Full time

    **2 Month contract with potential extension**.**: - **Attractive hourly rate $47.78 / per hour + super**: - **Immediate start| ACT** Easy Authoring is seeking an experienced Investigation Officer to assess and investigate notifications and complaints. **Key Accountabilities**: - Proven experience in conducting investigations, monitoring activities in a...