Aps6 and El1 Roles, Claims Complaints and Feedback

3 days ago


Canberra, Australia Comcare Full time

Comcare has Non-Ongoing vacancies for 12 months, for an APS6 Senior Complaints and Feedback Officer, and an EL1 Assistant Director.

**Overview of the Team and roles**

Claims Complaints and Feedback Team is responsible for leading and coordinating the Claim Management Group’s response and input to complaints associated with the management of workers’ compensation claims.

The team works collaboratively with internal and external stakeholders to improve and enhance the claims experience of Comcare’s clients including employees, employers and other stakeholders.

**The APS6 Senior Complaints and Feedback Officer has responsibility for**:

- undertaking complaint assessments and working with internal and external stakeholders to resolve complaints relating to claims management
- identifying systemic issues and where necessary working closely with business areas to assist them with solutions
- supporting reporting aligned to complaints management
- identifying opportunities for continuous improvement in service delivery and assist with implementation of new proposals
- undertake and coordinate service recovery activities including undertaking service coaching of claims staff
- where required, contribute to projects or initiatives undertaken within the Claims Complaints and Feedback team.

**The EL1 Assistant Director has responsibility for**:

- undertaking complex complaint assessments and working with internal and external stakeholders to resolve complaints relating to claims management
- identifying systemic issues and where necessary working closely with line areas to assist with solutions
- regular provision of reporting aligned to complaints management
- providing leadership to a small team, ensuring completion of work in a fast-paced environment
- identifying opportunities for continuous improvement in service delivery and assist with implementation of new proposals. If applicable, undertake and coordinate service recovery activities including undertaking service coaching of claims staff
- where required, assist to lead projects or initiatives undertaken within the Claims Complaints and Feedback team.

**Security Clearance**

Ability to obtain and maintain a Baseline Security Clearance.

**How to apply**

Please review the Job Information Pack below and provide a statement of claims with your responses outlining what you could bring to this position including your skills, experience and knowledge relevant to the job specific capabilities and role (maximum 2 pages).


  • Aps6 and El1 Officers

    2 weeks ago


    Canberra, Australia Hudson Australia Full time

    If any of the following opportunities align with your skills and expertise, we encourage you to apply: - Procurement and Contract Management - Policy/Legislation - Grant Program Governance and Administration - Program Management Hudson is assisting a Federal Government Agency department in sourcing suitable APS6 and EL1 contractors with strong written and...


  • Canberra, ACT, Australia Randstad Australia Full time

    OverviewJoin to apply for the EOI - APS6/EL1 Project Manager role at Randstad Australia.Randstad is seeking expressions of interest from motivated and skilled individuals to fill upcoming vacancies for Project Officers (APS6) and Project Managers (EL1). These roles are crucial in delivering key government initiatives and supporting strategic and operational...


  • Canberra, ACT, Australia Randstad Australia Full time

    OverviewJoin to apply for the EOI - APS6/EL1 Project Manager role at Randstad Australia.Randstad is seeking expressions of interest from motivated and skilled individuals to fill upcoming vacancies for Project Officers (APS6) and Project Managers (EL1). These roles are crucial in delivering key government initiatives and supporting strategic and operational...


  • Canberra, Australia HAYS Full time

    Seeking an experienced APS6/EL1 L&D Facilitator for a 12 month term with up to 24 month extension. **Your new company** A leading government agency working towards contributing to intelligence policy is seeking an innovative APS6/EL1 L&D Facilitator for a 12 month term with up to 24 months extension options. **Your new role** As the APS6/EL1 L&D...


  • Canberra, Australia Adaptbl Full time

    **Legal Policy Officers** **(APS5** **, APS6 and EL1** **)** **About the roles** An anticipated 6 - 12 month contract is on offer. **_Please note: only Australian citizens with the ability to obtain and maintain a Baseline clearance can be considered for these roles._** **Duties** **at the APS5 and APS6 level***: - Support the development of policy and...


  • Canberra, Australia Chandler Macleod Full time

    As one of the Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod's recruitment business has connected leading-edge projects and employers with outstanding business professionals. Our Federal Government client is seeking to...


  • Canberra, Australia Hudson Australia Full time

    **Exciting Career Opportunities** **12 month contracts!** Are you ready to take the next step in your career? We're currently seeking talented individuals to join our clients' team within a large city based Government Department. If you have a passion for legislative reform and stakeholder engagement, this could be the perfect opportunity for you! Are you...


  • Canberra, Australia Onpoint 365 Full time

    Multiple positions available - Initial 7 month contract with a possible 6 month extensions available - Australian citizenship required **APS6/EL1 Contract Managers** - **Multiple positions available**: - **Initial 7 month contract with a possible 6 month extensions available**: - **Australian citizenship required** Our Federal Government client is...


  • Canberra, Australia Talent International Full time

    **Job Details**: **Location** Canberra **Salary** AU$58.50 - AU$78 per hour + Super **Job Type** Contract **Ref** BBBH98425_1675991987 **Contact** Connie Tong **Posted** 8 minutes ago - **EL1 & APS6 opportunity within a large Federal Government Agency**: - ** 12 months contract with a view of possible extension**: - ** Must be an Australian...


  • canberra, Australia Randstad Full time

    Randstad is seeking expressions of interest from motivated and skilled individuals to fill upcoming vacancies for Project Officers (APS6) and Project Managers (EL1). These roles are crucial in delivering key government initiatives and supporting strategic and operational outcomes across a range of projects and programs.About the RolesAPS6 Project Officers...