Technical Support Representative

6 days ago

Rydalmere, Australia IDEXX Full time

At IDEXX, we believe in growing from within — and this opportunity is a great example. This role has become available due to an internal promotion, reflecting our commitment to recognising talent and supporting career development. As we continue to expand across ANZ, we’re excited to welcome a new team member who shares our passion for delivering exceptional service and making a meaningful impact.
As a Technical Support Representative, you’ll be the first point of contact for our valued veterinary customers, providing expert support for our in-clinic diagnostic solutions, including the IDEXX VetLab suite and rapid assay devices. You’ll troubleshoot technical issues, respond to product inquiries, and collaborate with internal teams to deliver an outstanding customer experience.
**What You’ll Do**:
Provide technical support to veterinary clinics using IDEXX diagnostic products.
Troubleshoot and resolve product issues with professionalism and care.
Respond to customer queries with clarity and empathy.
Liaise with cross-functional teams to ensure timely and effective solutions.
Participate in a rotating roster that includes occasional Saturdays and after-hours support.
**What We’re Looking For**:
A passion for delivering outstanding customer experiences.
Previous experience in a customer contact or support environment.
A strong aptitude for learning and communicating technical information.
Self-motivation and the ability to thrive in a collaborative team setting.
Excellent problem-solving, time management, and prioritisation skills.
Familiarity with veterinary clinic operations or technical equipment support is a plus (comprehensive training provided).
Why IDEXX?
We value the work our Technical Support team does — it’s a critical part of how we deliver on our purpose. Whether you’re looking to grow your career or deepen your expertise in a role that truly matters, IDEXX offers the support, flexibility, and recognition to help you thrive.
**Flexibility**: Work on-site, hybrid, or fully remote
**Supportive Culture**: Be part of a team that values growth, collaboration, and innovation
**Impact**: Help veterinary professionals deliver better care through cutting-edge diagnostics
What We Offer
When you join IDEXX, you’ll find yourself in a dynamic environment where you’re encouraged to be yourself, innovate, and grow. We offer:
A supportive and collaborative team culture
Global career development opportunities
Flexible working arrangements
Bring your pet to work days
Competitive annual bonus scheme and compensation review
Reward and Recognition Program
Enhanced bereavement leave for family and pets
Free wellness programs and health reimbursements
Discounts on pet products and diagnostic testing
Tenure recognition with bonus payments and extra leave
Paid volunteer days and charity support through our One IDEXX program
Why IDEXX
We’re proud of the work we do because it matters. As a global leader in diagnostics and innovation, we help keep pets healthy, ensure safe water, and support sustainable farming. With customers in over 175 countries and a team of 10,000+ people, we’re united by a shared purpose and a culture that values learning, respect, and impact.
Let’s pursue what matters — together.
IDEXX is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
LI-KK1

  • Technical Support Representative

    2 weeks ago

    Rydalmere, Australia IDEXX Full time

    At IDEXX, we’re committed to empowering our people and creating meaningful career opportunities. We’re currently seeking a dedicated and enthusiastic IDEXXer to join our ANZ Technical Support Team. In this role, you’ll be the first point of contact for our valued veterinary customers, providing expert support for our in-clinic diagnostic solutions,...

  • Technical Support Representative

    6 days ago

    Rydalmere, Australia IDEXX Full time

    The Opportunity IDEXX is continuing to grow and innovate and as a result we are currently seeking a customer support expert to join our Rydalmere team in being the technical support point of contact for our veterinary clinic customers. This diverse role assists customers through troubleshooting diagnostic equipment, resolving customer product queries,...

  • Field Support Representative Nsw

    2 weeks ago

    Rydalmere, Australia IDEXX Full time

    Join IDEXX, a global leader in veterinary diagnostics and software solutions. We are dedicated to enhancing the health and well-being of pets, people, and livestock. Our innovative products and services empower veterinary professionals to provide the best care possible. We are seeking a dynamic and customer-focused Field Support Representative to join our...

  • Technical Writer

    2 days ago

    Rydalmere, Australia Thales Full time

    We’re inventing the future, right here, right now, at Thales. We design the critical security solutions of tomorrow by combining the curiosity to explore, the intelligence to question and the vision to create. Together we solve complicated problems by combining our experience in the market with our leading research and development capabilities. Thales...

  • Sales Representative

    2 weeks ago

    Rydalmere, Australia evse.com.au Full time

    We are looking for a self-motivated, energetic, entrepreneurial sales representative to join our fast-growing team. You will be working in the new and exciting Electric Vehicle Charging space, getting exposure to the latest technology in a fast-paced environment. You will also be involved with technical selling during meetings with customers, so strong...

  • Customer Service Representative

    1 week ago

    Rydalmere, Australia evse.com.au Full time

    **The Role**: Due to rapid growth and expansion we are looking for a customer service representative to step into the business on a permanent full time basis and provide customer support, scheduling and liaising to help us scale and deliver the highest quality products and service to our diverse customer base. As a representative you will play a critical...

  • Customer Service Representative

    11 hours ago

    Rydalmere, Australia evse.com.au Full time

    **The Role**: Due to rapid growth and expansion we are looking for a customer service representative to step into the business on a permanent full time basis and provide customer support, scheduling and liaising to help us scale and deliver the highest quality products and service to our diverse customer base. As a representative you will play a critical...

  • Technical Administration Officer

    6 days ago

    Rydalmere, Australia Thales Full time

    We’re inventing the future, right here, right now, at Thales. We design the critical security solutions of tomorrow by combining the curiosity to explore, the intelligence to question and the vision to create. Together we solve complicated problems by combining our experience in the market with our leading research and development capabilities. A great...

  • Inside Sales Representative

    2 weeks ago

    Rydalmere, Australia Faunatech Full time

    **Company Description** Faunatech is Australia's premier supplier of Wildlife Acoustics audio recorders and Reconyx camera traps, serving ecologists, wildlife biologists, researchers, and more in the Indo-Pacific region. We provide personalised customer service, free virtual training sessions, and tech support to support our customers' projects. **Role...

  • Sales/customer Service Representative

    2 days ago

    Rydalmere, Australia evse.com.au Full time

    **The Role**: Due to rapid growth and expansion we are looking for a customer service representative to step into the business on a permanent full time basis and provide customer support, scheduling and liaising to help us scale and deliver the highest quality products and service to our diverse customer base. As a representative you will play a critical...