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Inside Sales Representative

3 weeks ago

Rydalmere, Australia Faunatech Full time

**Company Description**

Faunatech is Australia's premier supplier of Wildlife Acoustics audio recorders and Reconyx camera traps, serving ecologists, wildlife biologists, researchers, and more in the Indo-Pacific region. We provide personalised customer service, free virtual training sessions, and tech support to support our customers' projects.

**Role Description**

This is a full-time on-site role for an Inside Sales Representative at Faunatech in Rydalmere, NSW. The Inside Sales Representative will be part of a small sales team, contributing to the organisation in an inside sales role, training co-host, conference events coordinator and minor office management.

**Duties and responsibilities**:
Essential functions include the following. Other duties may be assigned:

- Update and maintain customer contact details in NetSuite as appropriate.
- Respond to customer inquiries for more information, including advice on product selection, processing sole source letters, etc.
- Customer follow-up moving opportunities through the sales funnel.
- Collaborate with Customer Support and Operations to address internal and external customer issues that may arise.
- Co-host online trainings and support our Training Team with customer requests.
- Manage the conference events pipeline for approximately 10 events a year. This includes communicating with event organisers for sponsorship/exhibitor opportunities, ensuring all assets are available for the conference, deadlines are met for payment, attendee registration and marketing collateral, etc.
- Maintain knowledge of all of Faunatech products and their use in the field (will provide training)
- Support office with ordering office supplies and marketing merchandise.
- Maintaining up-to-date conference kits.

**Skills**
- High level of initiative, sense of responsibility, and commitment to follow through
- Strong organisational skills and attention to detail
- Good written and verbal communication skills with a strong phone presence
- Ability to understand one's own limitations and seek appropriate help within the organisation
- Ability to manage many disparate tasks with frequent reprioritisation
- Communication with others internally and externally to ensure the information needed is received and sent in a timely manner
- Problem-solving for customers, providing exceptional customer service.
- Team-player.
- Excellent interpersonal and communication skills
- Ability to build and maintain customer relationships

**Knowledge**
- Interest in nature conservation, wildlife and technology.
- Proficiency with Microsoft Office tools, Zoom and Google Suite
- Minimum 3 years inside sales experience essential.
- Experience working with NetSuite, HubSpot or similar CRM.

**Qualifications**
- Bachelor's degree

**Working Conditions**

Work is performed on site in Rydalmere, NSW within an office environment, with standard office equipment available.

Faunatech is an equal opportunity employer.

Pay: From $75,000.00 per year

Supplementary Pay:

- Performance bonus

Work Authorisation:

- Australia (required)

Work Location: In person

Application Deadline: 15/11/2024
Expected Start Date: 08/01/2025