Technical Support Representative

At IDEXX, we’re committed to empowering our people and creating meaningful career opportunities. We’re currently seeking a dedicated and enthusiastic IDEXXer to join our ANZ Technical Support Team.
In this role, you’ll be the first point of contact for our valued veterinary customers, providing expert support for our in-clinic diagnostic solutions, including the IDEXX VetLab suite and rapid assay devices. You’ll troubleshoot technical issues, respond to product inquiries, and collaborate with internal teams to deliver an exceptional customer experience.
**What You’ll Do**:
Provide technical support to veterinary clinics using IDEXX diagnostic products.
Troubleshoot and resolve product issues with professionalism and care.
Respond to customer queries with clarity and empathy.
Liaise with cross-functional teams to ensure timely and effective solutions.
Participate in a rotating roster that includes occasional Saturdays and after-hours support.
**What We’re Looking For**:
A passion for delivering outstanding customer experiences.
Previous experience in a customer contact or support environment.
A strong aptitude for learning and communicating technical information.
Self-motivation and the ability to thrive in a collaborative team setting.
Excellent problem-solving, time management, and prioritisation skills.
Familiarity with veterinary clinic operations or technical equipment support is a plus (comprehensive training provided
What We Offer
**Flexibility**: Work on-site, hybrid, or fully remote
**Supportive Culture**: Be part of a team that values growth, collaboration, and innovation.
**Impact**: Help veterinarian professional deliver better care through cutting-edge diagnostics.
Bring your pet to work days
Competitive annual bonus scheme and compensation review
Be rewarded for your contributions through our Reward and Recognition Program
Enhanced bereavement leave for family and pets
Free wellness programs like fitness platforms and Reimbursements, Mental Wellness and Healthy Weight Programs
- ability to earn points and prizes
Discounts on Pet Products and $500 per year towards diagnostic testing for your pets
Tenure recognition including days off and bonus payments for reaching key milestones
Contribute towards your charity of choosing through our One IDEXX program and paid volunteer Days annually
We help pets lead fuller lives + + + + + + +
Why IDEXX
We’re proud of the work we do because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, ensure safe drinking water for billions, and help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people.
So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.
Let’s pursue what matters together.
IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. IDEXX is an equal-opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.
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