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Customer Service Representative

3 weeks ago

Rydalmere, Australia evse.com.au Full time

**The Role**: Due to rapid growth and expansion we are looking for a customer service representative to step into the business on a permanent full time basis and provide customer support, scheduling and liaising to help us scale and deliver the highest quality products and service to our diverse customer base. As a representative you will play a critical role in the everyday operations of EVSE Australia by bringing together and optimising the various business departments to achieve our mission and hit our financial KPI's.

Reporting to the projects team,
- Design and refine the customer journey to ensure it is seamless
- Work with department leaders to ensure efficient workflows
- Monitor and improve internal systems and processes
- Responsibility for day to day operations of the business
- Ensure installations are co-ordinated timely
- Support the internal project team & customers

What we need from you:

- A friendly, informal and consultative style when working with others
- Experience in coaching and developing others
- The ability to support and drive change
- A get the job done mentality
- Great communication skills
- Ability to work towards a deadline
- Ability to work autonomously and as part of a team
- Interest in electric vehicles and sustainability

On offer is a fun and exciting work environment, competitive salary, incentive scheme, development opportunities and a chance to make an impact within the business and on decarbonising the way we move.

**Salary**: $33.00 per hour

**Benefits**:

- Employee discount
- Employee mentoring program

Schedule:

- Monday to Friday