Technical Support Representative

6 days ago

Rydalmere, Australia IDEXX Full time

The Opportunity

IDEXX is continuing to grow and innovate and as a result we are currently seeking a customer support expert to join our Rydalmere team in being the technical support point of contact for our veterinary clinic customers.
This diverse role assists customers through troubleshooting diagnostic equipment, resolving customer product queries, processing customer orders, maintaining customer information in the database & liaising with our internal teams to ensure we provide an exceptional customer experience. This is a full-time role with the occasional Saturday, however part-time may be considered.

You will be someone that is passionate about creating an exceptional customer experience.

You will have previous experience working in a customer contact environment

You will have an aptitude to learn and impart technical product information

You will have the ability to be self-motivated whilst working in a team environment.

You will have proven skills in workload prioritisation, problem solving, root cause analysis and time management.

You will understand the Veterinary environment or technical equipment industry (although you will receive comprehensive training.

What we can offer?

Competitive compensation, incentives, and benefits, while enjoying purposeful work that drives improvement.

Ongoing health and wellness activities, platforms and programs, as well as 2 days paid voluntary community leave entitlements per annum

Ongoing training and investment in its people, including product training and professional skill development.

A flexible working environment and free onsite parking when needed.

Yes, we have ‘bring your pet to work’ days

Most importantly, this role offers you an opportunity to make a difference and positively impact the community alongside a fantastic local team who pursue our purpose with passion

Why IDEXX?

We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 9,000 talented people.

So, what does that mean for you?

We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.

Let’s pursue what matters together.

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