Service Coordinator

2 days ago

Epping, Australia ASSA ABLOY Full time

**About the company**

**Record - Your global partner for entrance solutions**

Record Automatic Doors (part of ASSA ABLOY) is an industry-leading manufacturer of automatic door systems and offer end-to-end entryway solutions to suit any business’ individual needs. Founded in Switzerland, Record combines its global presence with local reach to achieve customer satisfaction and success, pushing the boundaries of product innovation.

Record’s product range includes top-quality sliding doors, swing doors, revolving doors, hermetic doors, security entrance solutions and accessories - together with their well-known maintenance service.

**About the role - Service Coordinator**

Reporting to the Service Operations Manager, the role is responsible for:

- Collaborate closely with the Service Operations Manager and fellow Service Coordinators to manage Service Technicians schedules and rosters across multiple states.
- Organise and schedule Technicians' workloads, including planned maintenance, quoted works, on-call rosters, and emergency breakdowns, to ensure consistent and accurate navigation of Technicians, keeping them constantly moving and maximising productivity.
- Coordinate Sub-contractors for works and invoice approvals, ensuring efficient service delivery across various states.
- Address and escalate customer issues related to jobs, invoicing, and installation in a timely manner, regardless of the state.
- Maintain and update simPRO, ensuring all job stages, customer/site information is accurate and up-to-date.

**Skills & experience**
- A minimum of 1-3 years’ experience in a similar service position
- Knowledge of the maintenance and service processes
- Geographic knowledge of city/state
- Understanding of service business i.e. maintenance process and technical understanding including product knowledge

**Benefits**
- Onsite parking, mobile phone, and laptop
- Work with a global organisation with strong industry growth prospects
- Be part of a market-leading team
- Ability to build a highly valued local manufacturing capability

**How to apply**

**Record - Building the future one door at a time - for more than seven decades.

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