Import Coordinator

Import Coordinator – Join Australia's #1 Kitchenware Destination

We're looking for a passionate and detail-driven Import Coordinator to join our growing team at Kitchen Warehouse – Australia's leading kitchenware retailer.

If you're experienced in international freight, documentation compliance, and supplier coordination, this could be your next great opportunity.

About Kitchen Warehouse

Born from a single store in Fremantle in 1986, Kitchen Warehouse has grown into a national retail and ecommerce business, offering over 10,000+ premium kitchenware products. We remain proudly family-owned, driven by a love of home cooking and entertaining.

Our customers trust us for our range, service, and expertise. Our team is committed, collaborative, and energetic – always striving to deliver the best experience possible.

No matter how quickly we grow, our values keep us grounded:

• Authenticity – Genuine service and experience
• Quality – Standards that can be trusted
• Family – Putting our people first
• Customer – At the heart of everything we do

And we bring our behaviours to life every day:

• Take Ownership – Commit, act, and deliver
• Challenge Respectfully – Ask questions, share ideas, align as a team
• Fact-Based Conversations – Use data to drive clarity and improvement
• Frugality – Deliver more with less, valuing time and resources

If you want to be part of a thriving and passionate community, then Kitchen Warehouse could be the place to take your career to the next level

About the Role

As Import Coordinator, you'll manage and support the daily operations of our inbound international supply chain. You'll be responsible for shipment tracking, documentation management, and coordinating with freight forwarders and customs agents – ensuring timely and cost-effective delivery of our globally sourced product range.

Working closely with the Shipping Manager, suppliers, and cross-functional teams, you'll play a key role in keeping our fast-moving retail operation running smoothly.

What You'll Do

• Track inbound shipments and update key systems (Asana, NetSuite, spreadsheets)
• Liaise with freight forwarders, suppliers, and internal stakeholders on shipment status
• Review and coordinate import documentation including invoices, packing lists, and clearance docs
• Schedule and manage pre-shipment inspections (PSI) and supplier self-checks
• Ensure timely booking confirmations and resolve shipment delays, short ships, or issues with consolidation
• Validate and process freight invoices, escalating disputes as needed
• Support internal teams (Marketing, VM, Content) with timelines and product information
• Assist in preparing reporting on shipping KPIs and stock visibility

What You'll Bring

• 2+ years experience in freight forwarding, import/export coordination, or international logistics
• Strong knowledge of shipping documentation, customs, and compliance
• Experience working with freight forwarders and managing international suppliers
• High attention to detail and strong organisational skills
• Strong written and verbal communication
• Proficiency with Excel and ERP systems (NetSuite experience a plus)
• A proactive, can-do attitude and ability to manage multiple deadlines
• A collaborative spirit – we work as a team to deliver great outcomes

Why Join Us?

At Kitchen Warehouse, you'll be part of a passionate, values-driven team where your voice matters and your work has impact. We're growing quickly and looking for people who want to grow with us.

We offer:

• A supportive, collaborative environment
• Opportunities to develop and expand your skills
• The chance to work in a fast-paced and exciting retail business with a national presence
• Hybrid work flexibility (role dependent)

Ready to Apply?

If you're looking for a role where logistics meets purpose and pace, we'd love to hear from you

Apply now with your resume and a brief cover letter telling us why you're the perfect fit.

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