Partner Success Coordinator

6 days ago

Dandenong, Australia Aussie Broadband Full time

Introduction:
Why work for Aussie?

For the same reason our customers love us. We are Australian operated, local from the ground up. We’re recognised for our quality, great value internet, phone and mobile services that suit the needs of Australians and we like to punch way above our weight in the industry.

Our fantastic culture thrives on our values:

- Don't be ordinary, be awesome
- Think BIG
- No bullsh*t
- Be good to people
- Have fun

We’re Australia’s 5th largest telco and one of Australia’s fastest growing companies. Don’t just take our word for it - amongst other things, we’ve won some of Australia’s top customer service and employer of choice awards.

What does Aussie offer?
- Free internet to the value of $109 per month
- 20% off our Fetch and Mobile services
- Day to day benefits like flexible working arrangements, paid parental leave, employee assistance program
- Empowered in your career growth, so you will also be supported with ongoing training and development and access to LinkedIn Leaning
- Celebrating you with awards and recognition
- Discounts at various retailers and gyms
- Community Impact Programs, some of the ways we help can be found here

We also can’t forget the very hard-working coffee machine and the casual dress code.

Description:
How will you bring our values to life?

As part of the Partner and Wholesale team you will be tasked with being the pivot point of contact between sales, our partners, and internal teams - owning the interactions to make sure we are delivering the very best outcomes.

You will be responsible for navigating operational processes to assist in enabling our Partner and Wholesale team to sell and support more efficiently by coordinating administrative and operational tasks to focus on partner strategy, relationships, and outcomes. A critical component will be your ability to effectively communicate partner requirements and feedback back into the business for strategy adaptation and action.

As a Partner Success Coordinator you will be responsible for:

- Training of partners on our automated partner portal.
- Handling support and basic sales enquiries for partners around the partner portal.
- Creation of new partner accounts in the partner portal.
- Help Partner Managers resolve accounts and internal operational queries.
- Build and maintain internal and external documentation for the partner portal.
- Manage Partner queries and provide support
- Build and grow Partner Accounts
- Achieve Sales Budgets

Skills and Experiences:
To be successful in the role of a Partner Success Coordinator, you will need to demonstrate.
- Experience in an IT/Customer Service role. (Experience within a Telco company would be advantageous)
- Exceptional customer service and a strong focus on relationship building and maintenance.
- A strong work ethic and a fast learner with a high level of trust and integrity, with the ability to work autonomously.
- Excellent verbal and written communication skills with exceptional interpersonal skills.
- A strong personal drive for continued improvement of skills and knowledge

**Job Types**: Full-time, Permanent

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