Customer Service Officer

2 weeks ago

Northcote, Australia Auto & General Insurance Full time

**The role**

**About us**
At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance
products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.
Our culture of ‘ _high performance with high integrity’ _underpins our values and the way we interact with our customers, the community and each other.

**Our perks**
- Location - This role is based at our Mulgrave Office (Victoria) We offer free onsite parking, and the office is also close to public transport.
- Extra leave - Enjoy additional leave days on us You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
- Paid parental leave - We support our new parents with paid parental leave and other benefits.
- Workplace giving - If you’re passionate about a cause, then we are too - we offer workplace giving and we’ll dollar match your donations to registered charities.
- Development opportunities - We’re championing your development with internal programs and access to a wide range of online courses.
- Employee discounts - You’ll receive discounts on Budget Direct insurance products.
- Reward and recognition - We reward high performance with employee recognition, reward and incentive schemes.
- Get social - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites. Perks App - Access to an employee benefits and discounts app called ‘Perks’ offering your great discounts, offers and programs across a range of areas.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.
- A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our

Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.

**Accountabilities**
- Able to work to strict deadlines as part of the fulfillment team, who progress claims and provide timely customer updates.
- Optimal pathing control/ hire car management & proactive management of customers into our assessment centres and repairer network
- Work with associated system and administrative processes associated with the customer pathing,& repair/ total loss journeys.
- Reduce leakage through effective management of hire car duration. Take responsibility for getting claims on track and progressing.

**What experience you’ll bring**
- Exceptional customer service engagement and ability to prioritise work.
- Interest in & ability to develop professional relationships across the motor repair, towing, hire car & assessing industries.
- Excellent team member who can positively support colleagues and live our ‘one team’ values.
- Strong written and verbal communication skills.
- Computer literate for all claims & assessing software packages.
- Good Analytical and problem-solving skills.
- Address challenges, persuade and influence outcomes to attain desired results.

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