Inbound Customer Service Advisor

**Join a Company that's helping one of Australia's biggest brands succeed**

**Considered changing your career recently?**

**Wanting a company that prides itself on developing its staff members?**

Join Tech Mahindra as an Inbound Customer Service Operator, and you'll work with some of Australia's largest companies, to provide exceptional customer experience.

You will work as part of a team that includes Australia's most talented and dynamic customer service professionals. Our well-resourced environment will provide you with the tools and opportunity you need to develop customer-focused skills, build relationships with a diverse range of clients and make a difference from day one.

**Who Is Tech Mahindra?**

Tech Mahindra, a leading global technology company, is building a new 24/7 contact center to serve customers of Australia's most iconic telecommunication company. Our team of enthusiastic, pragmatic, and empathetic customer service consultants will work with our clients—with some of Australia's largest companies—to provide an exceptional customer experience. Tech Mahindra is growing in Australia to help our clients succeed by serving their customers with best-in-class service.

**What We Look For In Our Future Tech M Family Members**:

- No Call Centre Experience is needed.
- We provide full paid In office training.
- Training will be up to 4 Weeks of classroom-style training (dependent on which line of business you are trained on), followed by up to 3 weeks of nesting where you will get to take some live calls.
- Once you are transitioned to work from home the rotational shifts will be 8 Hour shifts between 7 am to 11 pm, from Monday to Sunday.
- Working from the office can be UP TO 3 months before you transition to working from home after your Trainer / Team Leader is confident that staff members will be competent to work from home.
- Outstanding communication abilities.
- Ability to handle multiple screens, prioritize tasks, and meet deadlines.
- Knowledge of CRM systems and processes (advantageous but not essential).
- **_Must be an Australian Citizen, Permanent Resident, New Zealand Citizen, or have Unrestricted full working rights._**:

- Drive, passion, and commitment to want to learn and Achieve.
- Be willing to work a rotating roster with schedules posted two weeks ahead of time.

**What does a day in the life of an Inbound Call Centre Operator look like?**
- Taking incoming client calls for any questions relating to their Telecommunications account.
- Provide outstanding first call resolution in Level 0-1 support role, with room for rapid growth.
- Maintain awareness of all consumer needs and offer effective responses.
- Be willing to train in an office in Brisbane CBD for up to 7 weeks.
- Be able to follow key performance Indicators.
- Record details of inquiries, comments or complaints, transactions, or interactions and take action in accordance with it.
- Resolve complaints related to billing or customer service.

**Benefits for you**
- Discounted salary packaged private health insurance for singles & families.
- 110% rapid career growth potential to develop into other call center roles such as Team Leaders, Trainers, And Quality Control. (Performance Based).
- Buddy referral program that allows you to earn cold hard cash by referring your friends & family.
- Close to public transport and parking.
- WFM after in-office training.
- Supportive & Inclusive workforce.
- Tech Mahindra talks the talk, and walks the walk We want to see you develop into a future leader.

**Salary**: $46,500.00 - $55,250.00 per year

**Benefits**:

- Dental insurance
- Employee mentoring program
- Health insurance
- Maternity leave
- Parental leave
- Professional development assistance
- Referral program
- Salary packaging
- Work from home

Schedule:

- 8 hour shift
- Afternoon shift
- Day shift
- Evening shift
- Rotating roster
- Weekend availability

Supplementary Pay:

- Overtime pay
- Penalty rates

COVID-19 considerations:
Client requirement for training is to have double vaccination to train in office.

Ability to commute/relocate:

- Brisbane, QLD 4000: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer Service: 1 year (preferred)
- Inbound Call: 1 year (preferred)
- Outbound sales: 1 year (preferred)

Work Authorisation:

- Australia (preferred)