Customer Service Officer

6 days ago


Coomera, Australia That Pool Heating Company Full time

Love helping people and keeping things organised? Join our friendly team and be the voice of That Pool Heating Company, a trusted Australian provider of pool heating solutions in Southeast Queensland. We pride ourselves on friendly, reliable service and straightforward advice that helps customers enjoy warm pools year-round.

**About the Role**

We’re looking for a polished, people-first Customer Service Officer to be the front face and voice of our company. This role is 100% customer service focused and ideal for someone who loves talking to customers, staying organised, and following clear systems to keep everything running smoothly.

**What you’ll do**
- Provide simple, clear info about our pool heating services
- Create and send basic quotes
- Follow up on quotes to turn enquiries into bookings
- Keep notes up to date in our system
- Coordinate with our team to schedule jobs and keep customers informed

**About you**
- 100% fluent English and excellent phone manners
- Friendly, positive, and customer-focused
- Super organised with strong attention to details
- Follows processes and loves ticking things off

**Why join us**
- Friendly, supportive team with clear processes that make your job easier
- Training provided on products, systems, and scripts
- Stable, growing business with happy customers
- Minimum of 24 hours a week with option to work Monday to Thursday (9am to 3pm)
- Full-time hours considered

**How to apply**

1. A brief bio (2-3 sentences about you and your experience)

2. Your availability (e.g. Monday-Thursday 9am-3pm)

3. Your Resume

4. Your contact details

If you’re a great communicator who enjoys helping customers and keeping things neat and tidy, we’d love to hear from you

**Job Types**: Full-time, Part-time, Permanent

Pay: $60,000.00 - $62,000.00 per year

Expected hours: 24 - 38 per week

Work Authorisation:

- Australia (required)

Work Location: In person



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