Customer Service Officer

12 hours ago

Coomera, Australia That Pool Heating Company Full time

Love helping people and keeping things organised? Join our friendly team and be the voice of That Pool Heating Company, a trusted Australian provider of pool heating solutions in Southeast Queensland. We pride ourselves on friendly, reliable service and straightforward advice that helps customers enjoy warm pools year-round.

**About the Role**

We’re looking for a polished, people-first Customer Service Officer to be the front face and voice of our company. This role is 100% customer service focused and ideal for someone who loves talking to customers, staying organised, and following clear systems to keep everything running smoothly.

**What you’ll do**
- Provide simple, clear info about our pool heating services
- Create and send basic quotes
- Follow up on quotes to turn enquiries into bookings
- Keep notes up to date in our system
- Coordinate with our team to schedule jobs and keep customers informed

**About you**
- 100% fluent English and excellent phone manners
- Friendly, positive, and customer-focused
- Super organised with strong attention to details
- Follows processes and loves ticking things off

**Why join us**
- Friendly, supportive team with clear processes that make your job easier
- Training provided on products, systems, and scripts
- Stable, growing business with happy customers
- Minimum of 24 hours a week with option to work Monday to Thursday (9am to 3pm)
- Full-time hours considered

**How to apply**

1. A brief bio (2-3 sentences about you and your experience)

2. Your availability (e.g. Monday-Thursday 9am-3pm)

3. Your Resume

4. Your contact details

If you’re a great communicator who enjoys helping customers and keeping things neat and tidy, we’d love to hear from you

**Job Types**: Full-time, Part-time, Permanent

Pay: $60,000.00 - $62,000.00 per year

Expected hours: 24 - 38 per week

Work Authorisation:

- Australia (required)

Work Location: In person

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