Training & Customer Service Officer - Prestige

1 week ago

Upper Coomera, Australia AMA Collision Full time

Grow your automotive career in a varied role with our skilled team
- Work within a modern, prestige workshop and luxury brands
- Permanent, long term position. Previous automotive experience required.

H Harvey Prestige is one of the largest purpose-built accident repair centres in South East Queensland and is accredited by Mercedes-Benz, Porsche, Bentley, Tesla and Lexus.

Join a close-knit team who take pride in their work and the brands that endorse them, receive in-depth training from OEMs, and enjoy regular social activities out of hours.

The site is conveniently located just off the M1 (Exit 54), is equipped with the latest technology to meet prestige manufacturers’ high standards, and even has a pool for staff to use when the day’s work is done

**The Opportunity**:
We have an exciting opportunity for an experienced Automotive Customer Service Officer/Training Coordinator to join the team at H Harvey Prestige, Upper Coomera.

Permanent position. Monday to Friday, 40 hours per week.

We are seeking a Customer Service professional, you will be assisting and supporting our wider team and managers with administration and training support and providing our customers updates regarding their vehicle repairs.

Previous experience within the prestige automotive sector essential.

**Role responsibilities**:

- Ensuring the environment is always customer friendly
- Greeting customers on arrival.
- Coordinating bookings and maintaining OEM training records and reports
- Keeping our customers informed about the repair process and anticipated completion dates for their vehicles
- Contacting customer to ensure that they are satisfied with the H Harvey Prestige experience
- Supporting management with inventory (parts, paint, consumables etc)
- Liaise with insurance providers regarding claims/repairs

**Does this sound like you?**
- Proven experience within a Customer Service or Service Advisor position within the automotive sector
- Knowledge and awareness of OEM Methods
- Previous experience in automotive training courses/ bookings
- Highly professional and personable with strong relationship building skills
- Strong systems experience and competent computer abilities
- Excellent verbal and written communication skills
- Ability to meet strict deadlines
- Able to work effectively and collaboratively with the team

**Benefits**:

- Reward & recognition
- Career development and training
- Referral bonus for recommending a friend to work with us
- Discounts on parts and tools
- Uniforms
- 24/7 professional counselling for Team members and their immediate families
- We champion our Team, because it’s our people that set us apart and drive our business' success. We focus on individual strengths and value differences to bring the best out of people, enhancing their skills and capabilities to build fulfilling careers._
- No matter who you are, if you have the drive and talent to progress, when you’re part of our Team, you’re going places - APPLY NOW._

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