Customer Service Specialist

3 days ago

Knox City Centre, Australia Bank of Melbourne Full time

Join the Bank of Melbourne team in Knox City Centre
- Permanent Full Time role - Saturdays preferable
- Work across neighbouring branches to support the team, within 25km from your main branch

**How will I help?**
We get to know our customers as people around here - not as account numbers. And that takes a team of great people giving every person who walks into our branches an equally-great experience. Our Customer Service Specialist is one of those people.

You’ll make banking feel like a friendly chat for our customers. Taking the hard work out of it - and using your know-how to match them up with the products and services that best suit their needs. More often than not, you’ll spot an opportunity for a customer’s money to work harder before they do. And that can make all the difference.

**What’s in it for me?**

Apart from the financial benefits for being part of the Westpac Group (like great banking, wealth and insurance offers) you’ll be paid fairly, and trained so your career can grow as you do. You’ll also be encouraged to take part in community projects as a paid volunteer to help us give Melbournians even more reasons to love their city.

**What do I need?**
You need to thrive on good, solid human connection. On friendly chats and genuine support. The customer is key for you - and you’ll get a real kick every time you find a new way to make their day or make the most of their money for them. You’ll be a team player too - happy to help the people around you succeed as much as you will and celebrating the wins you share as a branch. We’ll also consider any hands-on experience you have in a customer service role - particularly if it involved face-to-customer service.

**What’s it like to work there?**

Although we’re a proud part of the Westpac Group, Bank of Melbourne is a distinctive brand in its own right, with its own unique culture. We’re locals who love supporting locals, and we’re passionate about achieving our purpose of creating better futures together. As an equal opportunity employer, we’re proud to have created a culture where people can be their best, in an environment that values diversity and flexibility. And one where everyone belongs.

**Do you need reasonable adjustments during the recruitment process?**

At Westpac we are committed to providing a supportive culture and creating inclusive and accessible workplaces, branches, products and services for our customers, employees, and community.

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