IT Support Officer

1 week ago

Melbourne City Centre, Australia HAYS Full time

IT SUPPORT OFFICER I VIC STATE GOVERNMENT I 9 MONTHS CONTRACT OPPORTUNITY I ATTRACTIVE RATES

**Your new company**
***
An exciting role within a prominent Victorian State Government Department whose responsibilities and work have a positive impact on the quality of life for all Victorian Citizens.
Be a part of an organisational culture that upholds values like Respect, Accountability, Collaboration and Innovation

**Your new role**
***
You will primarily be responsible Providing level 1 desktop support.
You will bring a level of passion for assisting and guiding people through their IT problems as well as problem solving their queries.
You will play an important role as part of representing the IT at the local level focusing on end user computing priorities.

**What you'll need to succeed**
- To be successful in this role, you should possess demonstrated experience in Level 1 Desktop Support
- Have experience with Microsoft 365, Teams Telephony, Mobile Device Management, Domino Lotus Notes, Adobe Acrobat, Windows 10, Multifunction Devices with Follow Me Print and Case Management Systems preferable
- Managing New Starters with IT Hardware provisioning and performing IT Inductions and Compiling IT User Guides & Process Documentation
- Performing IT Asset Management of desktop hardware, mobile devices, SIM cards & peripherals
- Support & troubleshoot audio visual equipment - including ensuring that rooms for Conferences are set up correctly with the audio visual equipment before use
- Raise IT requests with our external IT provider - for account creation, following up tickets and ensuring quality assurance checks on new devices
- Asset management - power chargers and head sets - mobile phones and sim cards - spreadsheet creation and monitoring for assets
- Experience with Crestron hardware preferable

**What you'll get in return**

***
In return for your dedication and hard work, you'll be rewarded with:

- The chance to work for a successful, global company that values and respects their team
- A fun collaborative and dynamic work culture that rewards innovation
- Long-term career opportunities
- A chance to be part of interesting projects to challenge your inner tech genius

**What you need to do now**

***

If this job isn't quite right for you but you are looking for a new position, please contact Suniva Rego for a confidential discussion or feel free to refer someone who may be interested.

**LHS 297508** #2690665

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