
IT Support Officer
4 days ago
**Job Details**:
**Location**
Melbourne CBD
**Salary**
Negotiable
**Job Type**
Full Time
**Ref**
BBBH100390_1680494162
**Contact**
Luther Borgas
**Posted**
about 4 hours ago
- CBD location - Hybrid working arrangements
- Must currently have Baseline clearance
This opportunity will support the agency with general IT support enquiries, predominantly at the tier 1 level. The role requires strong customer service skills and will develop, manage and maintain a range of internal and external stakeholder relationships and networks.
**This role is responsible for the following**:
- Assisting in the day-to-day property and facilities operations of the Melbourne office.
- Contributing to the development and regular updating of the Standard Operating Procedures and processes.
- Assisting with managed tasks and in the delivery of projects.
- Assisting with asset management and duties as directed to support ICT capabilities.
**Experience and operational knowledge**
- Active Directory 2019 R2
- Microsoft Windows 10
- Office 365 Administration
- Microsoft Teams support
- Exchange 2016/online & Skype for Business 2019
- IT Service Desk Management tools
- Knowledge of basic networking concepts
**Desirable experience**:
- Polycom Video Conferencing
- Basic Microsoft Azure Services Administration
- Exchange online administration
- Microsoft Intune
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