Administrative Assistant

The purpose of this position description document is to provide you with a clear understanding of your role,
and how that role fits within Melbourne Institute of Technology (MIT) as an organisation.

This document provides an outline of your key areas of accountability and desired outcomes from satisfactory
performance of the role. It does not provide an exhaustive list of tasks and activities that are required to be
performed in order to fulfil the role.

**POSITION DETAILS**

**Position Title**: Administrative Assistant - Reception [**Traineeship]**

**Campus**: Melbourne

**School / Division**:Academic Services

**Classification**: National Training Wage Award

**Employment mode**: Fixed **12 months **contract

**Probationary Period** 12 months

**Time Fraction**: Full Time

**MIT VISION AND GOALS**

Founded in 1996, Melbourne Institute of Technology (MIT) has grown dynamically as one of the leading private,
higher education providers in Australia with campuses in Melbourne and Sydney. MIT is a teaching only Higher
Education Institution. Our vision, mission, values and goals as approved by the MIT Board of Directors in
December 2017 are set out below.

**Vision**

MIT continues to be a leading private higher education provider nationally and internationally by proactively
developing innovative educational programs to meet industry needs and by a commitment to inspire tomorrow’s
graduates.

**Mission**

MIT, through its higher education programs and personalised and transformational student experience, provides
the opportunity for individuals to access knowledge and to enrich and transform their futures.

**Values**
- Excellence in teaching and learning;
- Integrity;
- Accountability and
- Transformational Change.

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**MIT VISION AND GOALS - Continued**

**Goals and Priorities**:

- Develop and deliver innovative programs that meet industry and market needs;
- Provide an inclusive, service-oriented culture focused on student outcomes;
- Raise our profile and the impact of our teaching and learning and student engagement with our

stakeholders;
- Provide inclusive, innovative and responsible education

**Enabling Elements**:

- Our people- Technology

**MIT ORGANISATIONAL STRUCTURE**

MIT business model comprises four (4) key focus areas as guided by its vision: Academia, Finance, Marketing,
and Operations. Our organisational structure is designed to ensure each of these areas is fully resourced.

Our Executive Management Team is responsible for the development of our strategic plan, and effective
implementation of strategies across all business areas. It comprises our:

- Chief Executive Officer,
- Managing Director,
- Executive Dean
- General Manager & Human Resources Director (pro term)

**RESPONSIBILITIES**

The main area of responsibility of this position is to provide administrative support whilst undertaking a
traineeship that will lead to a qualification in Certificate III or IV in Business Administration. The position
encompasses customer services, reception duties and other operational day to day administrative matters.
This includes a positive first impression of MIT Melbourne Campus to its stakeholders. This responsibility
incorporates the areas as set out below.

**Area** **Outcomes**
Customer & Staff Support, interaction and Ensure services are:
assistance - Offered in a friendly, courteous and approachable

manner which results in a coordinated, professional,
positive and timely service
- Provided with correct information and direction given

to enquiries on a range of day to day operational
matters
- Provided to stakeholders are correctly logged in

and appointments data maintained.
- Carried out in a timely and efficient manner, including

general administrative duties.