Customer Specialist

2 days ago

Docklands, Australia Latitude Financial Services Full time

Let's look at the Opportunity.
At Latitude we know money can help you do amazing things in life. We want you to partner with our customers and help them to achieve their goals. We do this by empowering our people to listen to the needs of our customers and go above and beyond to build a lasting relationship.

We are more than just a business transaction, offering honest conversations, a fair chance, and the freedom to go after the life they want.

Here at Latitude, our personal lending experience is end to end. We understand that a relationship can thrive over time and know that our customers appreciate not being tossed between people to get to the finish line.

What the role entails.
- Identifying ways to assist our customers such as consolidating their debt and providing a tailored solution for their current and future needs.
- Blended Inbound & Outbound calls, assisting customer to begin their Latitude journey.

About us.
Our sales function is made up of 4 high energy lending teams, driven towards achieving our accelerated growth targets.

We understand that the working world is adapting, and we have jumped right onboard, offering a flexible work arrangement that consists of working from home and staying connected in the office Our people are our biggest passion, and we thrive on creating highly engaged teams and developing our people to achieve great things.

Let's look at you.
We believe in taking the time to get to know our customers as a person, not as another number. So, we're looking for genuine conversation starters, rapport builders who are high energy, personable and engaging.
- A team player passionate about the success of our business, willing to try new and innovative techniques and ways of working.
- You’re driven to provide great customer outcomes. Understanding that one size doesn’t fit all and working towards a mutual solution.
- Strong negotiation and persuasion skills, ability to build long-lasting, positive relationships.
- Solid personal resilience
- Thrive working towards business & personal targets while driving results through collaboration and problem solving with your teammates.

Let's do this
Latitude's number one priority is to ensure your safety and the safety of our workplace, this is our commitment. Most of us work remotely and so we'll conduct interviews via Zoom or Skype. If you have ANY questions or concerns, please bring them up during the screening process, we're here to help you put your best foot forward. - Latitude Talent Team.
This role is open to Australian Perm residents and citizens in all states of Australia.

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