Join the change. Together, we’ll make history.

As we keep the lights on for over four million customers and move towards a more sustainable way of life, it’s an exciting time to be at AGL. We’re re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as you work alongside Australia's best and brightest minds. You’ll grow and learn in a collaborative, safe and supportive environment and play your part in changing the course of tomorrow.
Everyone at AGL is an important part of building a better energy future and we want you to join in.

About the role

An exciting 12-month fixed-term contract opportunity has opened in the Commercial Collections team as an MCG Specialist. The MCG Specialist is responsible for credit management/collections activity the complex collections portfolio, primarily focused on maximising AGL’s cash flow and minimising Bad Debt whilst maintaining a healthy customer experience.

The Commercial Collections team is responsible for managing & optimising high value & highly aged debt collections across AGL’s Commercial portfolio including Small Market, C&I and Multi sites. The team ultimately aims to identify opportunities to resolve customer indebtedness upstream and improve customer engagement in the collection’s lifecycle.

What you’ll be doing:
- Ownership and accountability of the debt position of the customers reporting within their debt portfolio- Strong commercial decision making around risk vs revenue- Sound commercial risk analysis of their Debt portfolio- Pro-active engagement of Key Stakeholders to maximise returns- Initial and proactive management of complex cash lock up disputes- Exceptional Customer Service (Internal and External) with Financial objectives in mind

What you’ll bring:
- Proven assertive and negotiation skills- Proven interpersonal skills with high quality written and verbal communication skills- Strong risk analysis skills leading to sound decision making- Strong presentation skills with clear concise communication- Strong and proven strategic and conceptual skills

At AGL, we offer a wide range of benefits including:
- Flexible working options including hybrid work.- Discounts on energy, telcos and solar plans.- Participate in Energise - our reward & recognition program.- Play an active role in our diversity & inclusion initiatives.
- Benefits may change over time and vary based on role type and location_

Inclusion at AGL

At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.
We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit:
AGL is a Circle Back Initiative employer - we commit to respond to every applicant.
- Our pre-employment screening process includes a Nationally Coordinated Criminal History Check and a medical assessment if necessary._
- AGL Privacy Policy_
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Location:
Docklands VIC 3008

Job Family Group:
Credit