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Customer Service Coordinator

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Wembley, Australia Activ Full time

**We are Activ**. We are **Customer Driven**, **Listen Loudly**, we **Dare to Try** and **Deliver on Promises**. As a team, we are a fantastic collection of diverse individuals all coming together to achieve a common goal which is to support those living with disability to live the life they choose.

Activ merged with national disability services provider genU in July 1, 2024. We are excited about the opportunities this brings our customers and staff, with a national presence and great career opportunities as one of Australia's largest five NDIS providers.

**If you’re looking for an opportunity where you can really make a difference and our values resonate with yours, then come join us**

We offer generous benefits such as:

- Salary-sacrificing options up to $18,550 to increase your take-home pay
- Flexible work options for work-life balance including working from home
- Training through Activ’s RTO
- Various staff benefits from our corporate partners
- Employee assistance and wellbeing program
- Free health hotline with unlimited 24x7 confidential health advice for yourself and your adult family members
- Up to 4 weeks of purchased leave available for full-time employees
- An accepting and open environment to work and thrive in while giving back to the community

**About the role**

Reporting to the Customer Service Lead this pivotal role located on Reception at our corporate head office in Wembley, is responsible for providing a quality customer service experience to all enquires both face-to-face, using centralised systems to progress and connect enquiries to a range of Activ services.

**A typical day in the role may look like **
- Attend to all Customer Enquires face-to-face and deal with all telephone enquiries
- Develop, manage and maintain productive relationships with internal and external stakeholders
- Assist with ‘Checking-in’ visitors and facilitating meeting rooms
- Triaging and assessing the eligibility of prospective customers for Activ services
- Data-management and maintenance within a Customer Management System
- Customer centric approach with a passion for assisting others
- Previous experience within disability sector is preferred but not essential
- Good attention to detail and strong communication skills
- Experience with MS Office and customer management systems
- Valid Driver’s Licence
- Current National Police Clearance (at our cost)
- NDIS Worker Screening Check
- NDIS Worker Orientation Module

**_To deliver the best service for our customers, we strive toward a workforce that reflects the diverse community that we support. We are an equal-opportunity employer, and all qualified applicants will receive consideration for employment._