Customer Service Coordinator

5 days ago

Wembley, Australia Activ Full time

**We are Activ**. We are **Customer Driven**, **Listen Loudly**, we **Dare to Try** and **Deliver on Promises**. As a team, we are a fantastic collection of diverse individuals all coming together to achieve a common goal which is to support those living with disability to live the life they choose.

**If you’re looking for an opportunity where you can really make a difference and our values resonate with yours, then come join us**

We offer generous benefits such as:

- Salary-sacrificing options up to $18,550 to increase your take-home pay
- Options for work-life balance
- Training through Activ’s RTO
- Various staff benefits from our corporate partners
- Employee assistance and wellbeing program
- An accepting and open environment to work and thrive in while giving back to the community

When successfully appointed, you will receive a ticket into our draw to win a car, holiday or cash valued at $20,000. All staff are eligible to earn additional tickets in this draw by successfully referring others to the Activ team.

**About the role**

As a **Customer Service Coordinator** located at our corporate head office in Wembley, you will be responsible for delivering a quality customer experience by ensuring that our customers are connected with the appropriate service, and in supporting our engagement team as they further support our customers. With shared front desk duties across a team of coordinators, you will engage with our customers both face to face and using centralised systems to progress and connect customer enquiries to a range of Activ services.

This is a new permanent full time position due to growth, working Monday to Friday alternating 8am-4pm and 8:30am-4:30pm.

**A typical day in the role may look like**
- Greeting visitors, assisting with signing-in and facilitating meetings
- Directing customer enquiries to the right contacts with regarding Activ’s Services
- Managing multiple outlook mailboxes and working across multiple computer systems
- Assisting with case management administration through data entry and reporting
- Developing, managing and maintaining productive relationships with all stakeholders
- Excellent communication skills with the ability to engage with people at all levels
- Customer focused approach with a passion for assisting others
- Strong technical computer skills due to the need to use multiple systems simultaneously
- Previous experience within the disability sector preferred but not essential
- A desire for continued growth and development within the team
- NDIS Worker Screening Check
- NDIS Worker Orientation Module
- Working with Children Check

**_To deliver the best service for our customers, we strive toward a workforce that reflects the diverse community that we support. We are an equal-opportunity employer, and all qualified applicants will receive consideration for employment._

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