Customer Engagement Coordinator

1 week ago

Wembley, Australia Activ Full time

**We are Activ**. We are **Customer Driven**, **Listen Loudly**, we **Dare to Try** and **Deliver on Promises**. As a team, we are a fantastic collection of diverse individuals all coming together to achieve a common goal which is to support those living with disability to live the life they choose.

**If you’re looking for an opportunity where you can really make a difference and our values resonate with yours, t**hen come join us**

We offer generous benefits such as:

- Salary-sacrificing options up to $18,550 to increase your take-home pay
- Options for work-life balance - 5 day fortnight
- Training through Activ’s RTO
- Various staff benefits from our corporate partners
- Employee assistance and wellbeing program
- An accepting and open environment to work and thrive in while giving back to the community

When successfully appointed, you will receive a ticket into our draw to win a car, holiday or cash valued at $20,000. All staff are eligible to earn additional tickets in this draw by successfully referring others to the Activ team.

**About the role**

As a **Customer Engagement Coordinator** with Activ, you will join the greater Sales and Development team with responsibility for case managing the customer journey, ensuring a positive customer experience, and ensuring funding and services are secured to deliver on our customers goals, with responsibility for the north metro region.

To learn more about the team and meet one of Customer Engagement Leads, please click here to view a video.

Due to growth, this is a new permanent part time position, working a 5 day (38 hour) fortnight at our corporate head office in Wembley.
- **Week 1**: Tuesday and Thursday, 8am-4pm
- **Week 2**: Tuesday, Thursday and Friday, 8am-4pm

**A typical day in the role may look like**
- Meeting with prospective and current customers and their support networks
- Providing case management to a portfolio of up to 90 customers
- Designing options, creating opportunities and deciding with our customers
- Promoting Activ's services in a profitable and meaningful way to potential and existing customers
- Ensuring open and regular communication with all stakeholders during the planning process of the customer journey
- Experience in the disability sector with detailed knowledge of NDIS funding, service standards, regulation and legislation
- Experience working with family dynamics and culturally sensitive issues to deliver positive outcomes
- A willingness to learn and share knowledge with the ability to constructively challenge at any level to achieve outcomes
- Previous experience in successfully promoting services to diverse customers
- **Essential**: Certificate III in Individual Support (Disability) and valid drivers licence
- **Desirable**: First Aid Certificate and Working with Children Check
- NDIS Worker Screening Check
- Working With Children Check
- NDIS Worker Orientation Module

**_To deliver the best service for our customers, we strive toward a workforce that reflects the diverse community that we support. We are an equal-opportunity employer, and all qualified applicants will receive consideration for employment._

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