Team Leader

Company Description

at Work Australia support Australians to build better lives through sustainable work. By supporting people to thrive through the health benefits of work: we also help Australian employers to prosper and grow. All in the pursuit of our belief the work's for everyone.

We are currently experiencing strong and unprecedented growth across the business and are now recruiting experienced management professionals to continue spearheading and championing our growing Client Solutions Centre.

**Job Description**:
We are currently seeking an experienced Team Leader ready to take the next step in their career.
In this role, you will be responsible for the delivery of Client Solutions in the Disability Employment Services and Workforce Australia contracts within the relevant Employment Service Areas.

Reporting to the Contact Centre Manager, you will lead a team of up to 20 Client Solution Consultants, as well as meet all relevant KPI measures and stretch targets.

**Key Responsibilities**:

- Ensure team Key Performance Indicators (KPIs) and contractual obligations are consistently met and exceeded.
- Establish and communicate clear direction for the effective operations of the Contact Centre set objectives and priorities, promote effective teamwork and innovative solutions.
- Develop the capacity of your team to perform and contribute by providing leadership, supervision, coaching/mentoring, feedback and opportunities to learn through formal and informal methods.
- Be accountable and transparent to the Contact Centre Manager with respect to business risk, governance, contractual and financial performance.
- Work with relevant stakeholders to ensure a consistence service delivery is maintained/consistent across the sites/regions and centralised teams

**About You**:
You naturally possess a tangible and energetic leadership style, matched with strategic initiative and vision to influence a high performing team. Ideally, you possess the following attributes:

- You are passionate and have a keen interest in continuing to develop your skills
- You possess a comprehensive knowledge of the Employment Services industry (contractual obligations, guidelines, management, and performance systems).
- You can clearly demonstrate current and relatable experience in coaching small teams to perform consistently at their best in an Employment Services business or similiar work place
- You are an empowering leader whose focus is challenging your team to perform consistently at their best
- You are confident in your recruitment, training and performance management decisions.
- Outstanding organisational and time management underpinned by the ability to shift priorities to meet the demands of an everchanging environment.
- Highly developed interpersonal skills, as well as strong written and verbal communication.
- You are analytical, detailed and accurate in your reporting
- Advanced Microsoft Office skills including Word, Outlook, Excel and PowerPoint.

Additional Information
**What we will give you**:

- Ongoing career development and national opportunities, access to the MedHealth Academy including your own professional development plan inclusive of individual training and mentoring.
- Opportunity to complete a Certificate IV in Leadership and Management *conditions apply
- Job stability, guaranteed full time hours.
- Achievable quarterly incentive scheme.
- Access to a range of benefits including discounts for health insurance, Employee Assistance Program, ability to purchase additional leave, roadside assistance and paid parental leave.

**You are welcome here.**
We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team. When you join MedHealth, we want you to bring your whole self to work - and we value your unique contribution.
- atWork Australia is committed to providing a safe and healthy work environment for all staff. As a result, all commencing workers are required to be up to date with COVID-19 vaccinations or have a valid contraindication medical certificate in accordance with the ‘Public Health (COVID-19 Vaccination of Healthcare Workers) Order 2021’. Your vaccination status may be discussed as part of the recruitment and selection process and evidence of vaccination status prior to commencing will sought._