Customer Service Team Leader

1 week ago

Silverwater, Australia Protecta Full time

**Introduction**:
About Us

Protecta Group is a family owned, Australian business offering a niche range of temporary protection products and solutions. Established over 15 years ago we have enjoyed exceptional growth over the past 10 years and we have strong plans in place to deliver sustained growth moving forward. Our working environment is customer centric, fast-paced and offers the opportunity to work with colleagues who are welcoming and supportive. At Protecta, we recognise that our people and team are our most important assets and our strategic competitive advantage.

**Description**:
About the Role

We are seeking an experienced and motivated Customer Service Team Leader to join our Customer First team.

Key Responsibilities
- Deliver exceptional customer service.
- Manage, guide, and support the core customer service team.
- Maximise individual and team performance.
- Provide customers with innovative solutions.
- Quote generation and follow-up.
- Coordinate outbound prospecting and lead qualification.
- Assist Sales Team when required.
- Ensure all activities are recorded and kept up to date in the CRM.

**Skills and Experiences**:
**Desired Skills and Experience**:

- At least 3 years experience in a similar role
- Building industry experience and product knowledge is highly regarded
- Excellent communication skills
- Strong attention to detail - including experience working with numbers and calculations
- Solution focused with practical aptitude
- Driven mindset to lead a team to maximise performance
- Ability to work exceptionally well within a team environment
- Well organised, able to prioritise, and able to multitask
- Great computer literacy

Our Core Values

At Protecta Group, our core values underpin everything we do and the experience we provide to our customers. Everything we stand for comes down to the following core values:

- Making It Easy
- Maximising Every Opportunity
- Helping People Thrive
- Delivering Beyond Expectations

What’s on offer?
- An attractive remuneration package
- A modern office space with stand-up desks, generous indoor and outdoor eating areas and ample parking
- Full time role with flexible working hour options
- Excellent learning and development opportunities

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