Customer Service Team Leader

2 weeks ago


Silverwater, Australia Essilor Full time

**The Opportunity**:
**Requirements for Success**:
Leadership of the team is imperative as you will be responsible for developing the Customer Service Consultants. Your responsibilities will include but are not limited to:
Manage, direct, and motivate the Customer Service team in all aspects of their day-to-day duties and maintain a strong fun working culture

Establishing effective processes to streamline teamwork

Liaison with the laboratory production & logistics teams that manufacture & despatch our safety eyewear

Collaborating with the Finance Deptartment and supporting the Commercial Team with weekly reporting on metrics

Managing complaints resolution and customer journey from end to end
Communicate relevant reporting, process concerns to meet sales delivery and completion for internal/external customers

Skills & Experience

Prior leadership experience, ideally within the optical, safety or PPE industries

Passionately committed to continuous improvement and experienced in using metrics to understand performance and changes to performance

Coaching & developing team members, which is of key importance to ensuring we maintain a positive customer experience
Experience in a call centre environment highly desired
Strong time management and communication skills

If you're an experienced Team Leader looking for a new challenge we want to hear from you.



  • Silverwater, Australia SMS Professional Full time

    Start early and finish early - $80K + Super - Parking provided Fabulous opportunity for a highly motivated Customer Service Team Leader to work for this company leader in their Customer Service area where they sell raw materials to major customers all over Australia. Reporting to the National Sales Manager you will be hands on as well as being the go-to...


  • Silverwater, Australia Protecta Full time

    **Introduction**: About Us Protecta Group is a family owned, Australian business offering a niche range of temporary protection products and solutions. Established over 15 years ago we have enjoyed exceptional growth over the past 10 years and we have strong plans in place to deliver sustained growth moving forward. Our working environment is customer...


  • Silverwater, Australia BMS Performance Australia Pty Full time

    Training and Onboarding - Vibrant team culture - Base Salary 90K Base + Super **Customer Service Team Lead** - On-site Silverwater, NSW - Base salary $90K + Super + Onsite Parking - Work for a well established global company **The Company** For over 100 years our client has been one the biggest supplier of quality bakery ingredients to professionals...


  • Silverwater, Australia Solutions Personnel Full time

    An international Food manufacturing company have an opening in their friendly customer service team - Polite - Good communicators - Good on telephone - Good with computers - Strong Communications Skills - Must be legally entitled to work full time without any restrictions - Understand and communicate features and benefits of products **Job requirements** -...

  • Picking Team Leader

    2 days ago


    Silverwater, Australia LVMH Perfumes & Cosmetics Full time

    LVMH Perfumes & Cosmetics is seeking a **Picking Team Leader **to join the Warehouse team in a **full-time permanent** position! In this role, you will be responsible for: - Overseeing picking & packing workflow to ensure timely and accurate booking of goods and loading of trucks - Leading the Picking/Packing Team and provide training and safety brief in...


  • Silverwater, Australia Omron Asia Pacific Pte Ltd Full time

    **About the business** With over decades of electrical and engineering industry excellence, our company is a recognized market leader with the motto of excellence in delivering our customer's solutions. Established in 1933, Omron has about 38,000 employees worldwide, working to provide products and services in more than 110 countries and regions. We...


  • Silverwater, Australia Omron Electronics Full time

    **About the business** With over decades of electrical and engineering industry excellence, our company is a recognized market leader with the motto of excellence in delivering our customer's solutions. Established in 1933, Omron has about 38,000 employees worldwide, working to provide products and services in more than 110 countries and regions. We...

  • Team Leader

    1 week ago


    Silverwater, Australia Premier Fresh Australia Full time

    Premier Fresh Australia is one of Australia’s largest fresh produce supply chain companies, providing domestic and overseas customers a single source of supply across a diverse range of fruit and vegetable categories. **We currently have an exciting opportunity for 2 capable, service driven Team Leaders (Leading Hand) to join our Operations in...


  • Silverwater, Australia EssilorLuxottica Full time

    We are **EssilorLuxottica,** a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. We bring together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is uniquely positioned to address...

  • Team Leader

    4 days ago


    Silverwater, Australia Onsite Rental Group PTY Ltd Full time

    **Introduction**: Onsite Rental Group (Onsite) is a specialist B2B equipment rental business. We have over 30 years' experience in this industry, with 450+ employees, across 30+ branches and targeted co-locations. With more than 70,000+ pieces of equipment, our strategically placed national branch network ensures we can fulfill our customers' rental plant...