People Experience Manager

Join a powerhouse of brands that connect customers, businesses and communities.
- Bring your boldness and stand out in an organisation that supports you to shine.
- Access to awesome perks like a free mobile and home internet plan

Bring your ‘you’ to TPG Telecom, and help us build meaningful relationships and support vibrant, connected communities. **We’re better and bolder together.**

TPG Telecom started with a belief that we can make things better for Australians. We believe in the power of meaningful relationships to support vibrant, connected communities where everyone belongs. It’s our why; our reason to exist. Now, we’re proud to be one of Australia’s leading mobile and internet providers. We’re not just redefining telco, we’re changing its course. And you play a role in that. A big one. The opportunities are plenty for those who are ready to accept the challenge.

Could that be you?

**Your opportunity**:
The People Experience Manager is responsible for providing leadership, guidance, support, advice and coaching to leaders in relation to all Human Resource matters, and to provide effective, consistent, timely and accurate support to our people, leaders and People Experience colleagues. The topics may include but are not limited to employee engagement, performance, wellbeing, grievance processes, reward and recognition and employee relations matters. **This role is a 12 month Fixed Term Contract.**

**Responsibilities**:

- **Planning & Organisational Effectiveness & Design**:

- In partnership with Senior PE colleagues responsible for developing, providing feedback and delivering people plans for the business area ensuring ongoing alignment to divisional strategic objectives and employee engagement survey results.
- Work with Senior PE colleagues to diagnose, plan and implement fit for purpose organisational design and provide knowledge, tools and support to leaders.
- Ensure organisation clarity & alignment across role profiles, role titles and organisation charts.
- Develop relationships with leaders across their areas to gain commercial understanding of business and people requirements.
- ** Leadership & Development**:

- Implement capability and development strategies with PE colleagues.
- Provide feedback and coaching to leaders for continuous improvement.
- Support the facilitation of PE training programs, including compliance and effective practices.
- ** Operational Excellence**:

- Provide expertise in PE policies, practices, and employee relations.
- Coach line managers on effective practices and compliance.
- Oversee operational PE, ensuring high-quality practices.
- Advise leaders on people-related issues and review related paperwork.
- Handle general PE queries and support remuneration projects.
- ** Employee Relations & Grievance**:

- Manage and resolve employee relations issues and grievances.
- ** Employee Engagement**:

- Evaluate survey data and address engagement issues.
- Ensure active participation in surveys and support leaders in improving engagement

**What you’ll bring**:

- Previous experience in Human Resources.
- Proven commercial acumen with detailed understanding of functional area.
- Significant Employee Relations experience including working with Enterprise Bargaining Agreements and managing complex case.
- Highly team orientated with exceptional coaching skills
- Ability to influence cross divisionally and strong relationship management
- Understanding and proven capability of working within an environment of rapid operational and cultural change.
- Strong communicator at all levels of the organisation with the ability to form trusted relationships across the organisation.
- Proven experience in managing internal and external stakeholders.
- Exceptional track record in coaching leaders and advising senior leaders.

**What's in it for you?**
- Flexible hybrid way of working (from home and office)
- ‘Stay Connected Mobile’ - Access to a free mobile plan
- ‘Stay Connected NBN’ - Access to a free NBN 100 plan
- ‘Your Leave’ - an additional 4 days of leave to be used whenever you like - every year
- Access to TPG Learning Hub platform and internal development opportunities
- Access to Corporate Partner Discounts
- We’re a 2024 Circle Back Initiative Employer - we commit to responding to every applicant._
- TPG Telecom also acknowledges the Gadigal People of the Eora Nation as the Traditional Custodians of lands and waterways where this office can be found in Barangaroo._
- Our Talent Acquisition Team and Hiring Managers kindly request no unsolicited resumes or approaches from Recruitment Agencies. TPG Telecom is not responsible for any fees related to unsolicited resumes._

**#LI-Hybrid
Video