Claims Support Administrator

2 weeks ago

Gosford, Australia Ashdown Consulting Full time

Up to $341 p/d + super
- 6 month contract
- Gosford

**Claims Support Administrator | 6 month contract**
***
**| up to $376.80 p/d**
**Incl. super**
- Up to $341 p/d + super
- 6 month contract
- Gosford

**About the Company**

This NSW government agency is a major service provider who strives to deliver a more consistent and innovative experience within the development of New South Wales government. Our client is looking for a Claims Support Administrator to provide administrative and support services to facilitate the operation of the team

**About the Role**
- Provide a range of administrative and support services, including records management, routine correspondence, meeting and event coordination, travel coordination to support the effective operation of the team.
- Manage the financial interactions between the claims management system and our partnered financial institution to ensure payment of invoices and claimant weekly benefits and reimbursements.
- Understand claims functions of multiple stakeholders and triage correspondence accordingly.
- Complete complex data searches and interpretation in determining correct channels for claims management.
- Understand complex payment coding and gazetted fees and interpretation medical invoices and for entry into claims systems.
- Develop a basic understanding of the claims management function to assist with queue
- enquiries and absent management during high volume claims periods.
- Management of legal panel gateway and collation of file information for legal and information
- requests.
- Collect and compile information for and prepare documentation and correspondence in line
- with quality and organisational requirements, to support information flow and inform decision
- making.
- Complete financial transactions and purchasing services, ensuring compliance with agency
- standards and procedures.
- Respond to enquiries, and escalate and redirect issues as required, to ensure the provision of accurate information.
- Update and maintain records and databases, complying with administrative systems and
- processes, to ensure that all information is accurate, stored correctly and accessible
- Undertake entry-level case management activities for non-significant claim

**About You**
- Excellent written and verbal communication skills
- Ability to exercise judgement to determine whether matters require referral or escalation
- Previous experience working with claims and/or financial transactions
- Strong administration and data entry skills

**Benefits of contracting through Ashdown People**
- 5th largest supplier to the NSW Government
- Get paid weekly
- Offer Insurances for ABN Contractors
- Consistent communication & transparency
- Detailed onboarding & support

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