Customer Service Advisor

7 days ago

Kirrawee, Australia Tynan Motors Full time

**About Tynan Motors**: Tynan Motors, one of Australia's largest and most respected Motor Groups has been established in Australia for over 50 years. We are a multi-franchise dealership and Service Centre representing a growing portfolio of brands including; Mercedes-Benz, Subaru, Hyundai, Mitsubishi, Suzuki, Chrysler/Jeep/Dodge, Kia, LDV/RAM, MG and we have most recently acquired Renault We proudly employ over 350 dedicated and professional staff across a vast variety of departments and locations covering the Sutherland Shire and Illawarra Region. The opportunities to join our vast team are endless as our company continues to expand; we are always seeking new and motivated individuals to join our team **About the role**: We're looking for an energetic Service Advisor to join our busy Automotive Service Department based in Kirrawee. We are seeking a high performer who will be the face of our newly renovated Kirrawee Service Centre dealing directly with our customers who are servicing their vehicles. This role is **Monday to Friday 7.30 am to 5.30 pm** with the option of working Saturdays at overtime rates. As we are a multi-franchise service centre, our employees have options to gain exposure to numerous brands. **What will a day look like?** - Open from 7:30am you will meet and greet customers as part of our "Driveway service" in a casual setting (no suits and tie here). - You will confirm booking details, providing general advice and support in identifying what repairs/maintenance needs to be done. - Liaise between workshop and customer for any repairs, sales or warranty operations required. - Cost/invoice paperwork for each customer. - Overall; establish and develop effective customer relationships **About you**: - Previous or current experience as an Automotive Service Advisor - highly regarded - Proven experience meeting and/or over achieving Customer Satisfaction Targets - ERA/ERA Net Experience - highly regarded - You will be passionate about delivering exceptional customer service to our customers - You will thrive in a busy, high volume environment - You will have sound computer experience with the ability to learn new systems - You will have a can do approach where no task is too hard - You have the ability to build rapport with our valued customers - Current NSW Driver’s License - Ability to work Monday to Friday 7:30am to 5:30pm **Why Tynan Motors?** - Paid Birthday Leave Have your birthday day off paid - Loyalty Leave - we reward loyalty with additional paid days off - STARTING OTE of $85,000-$100,000+ - A forever growing friendly family run business with over 350 staff - the opportunities are endless - Join an incredibly stable business that has been in operation for over 50 years - Gain exposure to multiple automotive brands - Monday to Friday role (with only an occasional Saturday at overtime rates) - Make a change & make your mark on our growing service department - Work with a fun, supportive team with a management structure that encourages progression. Ability to commute/relocate: - Kirrawee, NSW: Reliably commute or planning to relocate before starting work (required) Application Question(s): - What is your pay expectation? **Experience**: - Customer service: 1 year (preferred) Licence/Certification: - NSW Drivers License (preferred) Work Authorisation: - Australia (preferred)

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