Investigations Review Officer

5 days ago

Brisbane, Australia Suncorp Group Full time

**Work from home 3 days per week (post training)**:

- **Excellent career development opportunities**:

- **Commencing on 30**th** September 2024**:

- **Claims Experience (Motor or Property) is essential**

We’re seeking motivated Investigations Review Officers to join our team for a **12-month full time contract**. This is your chance to lead critical investigations, minimise claims costs, and tackle suspected fraud.

**What you'll do**
- Distinguish between suspected fraudulent activities and breaches of internal policies and procedures.
- Investigate suspected fraud to meet Court and AFCA standards.
- Recommend improvements to business processes, focusing on efficiency, fraud risks, and user requirements.
- Deliver exceptional customer service by engaging with customers, third parties, external investigators, and forensic specialists.
- Conduct thorough interviews and re-interviews to gather and resolve evidence inconsistencies.
- Draft clear and well-supported written communications, including respectful explanations for denied claims.
- Communicate effectively and negotiate with a diverse range of stakeholders.
- Manage portfolios autonomously, prioritise tasks, and achieve goals.
- Collaborate with team members, contributing to organisational goals and process improvements with objectivity and a growth mindset.

**What you’ll bring**:

- Experience in claims management (Motor or Property) is mandatory
- Demonstrated commitment to delivering exceptional customer service
- Proven ability to perform administrative duties with excellent attention to detail
- Effectively manage and prioritise multiple tasks and responsibilities
- Ability to navigate and integrate multiple systems
- Ability to effectively manage and oversee multiple cases or claims simultaneously.
- Proficiency in conducting thorough investigations, including gathering and analysing evidence, and resolving discrepancies in claims.

**What we can offer you**
- **Competitive Remuneration Package**:

- **Work From Home** - work from our office & from the comfort of your own home with our hybrid working model
- **Employee discounts and rewards** - exclusive offers on more than 400 of Australia’s large retailers including Myer, David Jones, Coles and Woolworths. We also offer discounts across our brands and various products including Suncorp Insurance, AAMI, Shannons, Apia and GIO.
- **Study support -** We encourage external learning and offer study support to eligible employees, so you can continue to broaden your career opportunities while you work.
- **Parental Leave -** All permanent employees who are primary carers are offered 20 weeks parental leave.
- **Wellness -** We offer a wide range of initiatives to promote our employees’ health and financial wellbeing. This includes discounts on major brand health insurance, as well as discounted gym membership plans for our people.

**Advertised**: 27 Aug 2024 AUS Eastern Standard Time
**Applications close**: 06 Sep 2024 AUS Eastern Standard Time

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