Service Coordinator

3 days ago

Osborne Park, Australia Daikin Full time

About the role

Are you looking for an organisation that genuinely values its people and invests in training and development? Are you seeking a role that allows you to collaborate closer relationships with the customers and foster a positive team focus?

Our Service team in NSW are seeking a Service Coordinator to join the fast-paced environment with a focus on ensuring service requests are managed. You will be responsible for coordinating with the technicians to ensure service levels target are met, responsible for answering and dealing with customer queries ensuring no two days are the same.

Our company values the importance of our customer relationship and requires you to be able to build long-term relationships with our customers, be responsive to our customers’ needs and work effectively as a team to resolve challenges.

About you

We are seeking a customer-orientated team member that possesses the following attributes:

- Strong organisational and multitasking abilities, with the capacity to juggle multiple tasks and priorities
- Proven experience in a customer service or administrative coordinator role, ideally within the trades or construction industry
- Computer literacy skills and professional telephone etiquette
- A keen eye for detail and a commitment to maintaining accurate records and job data
- A friendly, professional and customer-focused attitude
- Customer satisfaction mindset

Our Benefits
- Free onsite parking available
- Collaborative work environment fostering a positive team culture
- Competitive salary + Superannuation + Performance bonus
- Ongoing training, development and career growth opportunities
- A friendly and collaborative office work environment
- Mental Health & Wellbeing services

About Daikin

Join an organisation that genuinely values its people, community and the environment, striving to be a company that creates numerous opportunities to take on challenges and affect positive change.

Daikin has a solid history and reputation in holding its number 1 position in the global market for air conditioning. The foundation of its success and continued growth is truly in our people, who strive and are encouraged to do remarkable things, including thinking differently and being open to new possibilities.

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