Assistant Ict Officer

**Assistant ICT Officer - Office of the Registrar General, Fair Trading NSW**

**Clerk Grade**: 5/6
**Employment Type**: Ongoing, Full-time
**Location**: McKell, office attendance required 2-3 days per week, with Tuesday designated as the landing day for all staff.

**About the team**

This role is an exciting opportunity to work with a dynamic and dedicated team within the Office of the Registrar General (ORG), where we pride ourselves on our unwavering commitment to excellence in overseeing the land title registry and Electronic Lodgement Network Operators (ELNOs). Our team thrives on collaboration, innovation, and precision, working diligently to ensure that industry obligations are met with the highest standards. As a member of our team, you will engage in a diverse range of project work, analysis, reporting, and implementation activities.

We focus on delivering top-notch ICT and administrative support to drive the success of our initiatives. We value the extensive knowledge and expertise within our business unit and leverage these strengths to facilitate seamless business operations.

**Your day-to-day**
- Delivering multiple ICT support activities and services in line with agreed standards, timeframes and milestones, given tight timeframes, competing demands and priorities and the need to maintain accuracy and attention to detail.
- Building experience and knowledge of digital and IT policies and the technology that underpins the operations of the land title registry and ELNOs, to support technical innovation of the land titles system.
- Assisting the team to build and maintain regulatory tools to support legal, policy, litigation, regulatory and contract management responsibilities across ORG.
- Providing project and operational support, ensuring project plans, milestones, and deliverables adhere to time, cost, and quality indicators.
- Updating and collating documentation to support information flow and decision-making.
- Undertake basic research and analysis and contribute to the preparation of project briefs to support informed decision-making and planning.
- Assisting in identifying non-compliance to reduce risk and improve outcomes.
- Communicating with stakeholders to resolve inquiries and issues promptly.
- Providing a range of secretariat and administrative services, including coordinating committee meetings and preparing papers, to support the team.
- Supporting ORG with a range of reporting, audits, and project work through the provision of advice and guidance on the use of tools and corporate standards reporting; arranging for audits; and identifying areas for improvement.

**About you**

You are a proactive and detail-oriented individual with a strong passion and experience in ICT and project management. Your ability to balance multiple tasks and meet tight deadlines, while maintaining accuracy and attention to detail, sets you apart. You possess a keen interest in digital and IT policies, and you are enthusiastic about supporting technical innovation within the land title registry and ELNOs.

**To be successful in this role, you will demonstrate**:

- Good attention to detail and excellent organisational skills, you enjoy achieving the best results.
- Analytical, research and problem-solving skills to undertake basic research and analysis in assigned project areas.
- Strong verbal and written communication and interpersonal skills for interacting effectively with stakeholders and resolve issues promptly.
- The ability to work independently as well as part of a team.
- Demonstrated ability to meet deadlines in a high-volume area and manage competing priorities.

**What we need from you**

To start your journey towards becoming our Assistant ICT Officer, please click on the link below and attach your resume (max 5 pages) and cover letter (max 2 pages).

A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities.

Salary Grade 5/6, with the base salary for this role starting at $97027 base plus superannuation

**Closing Date**:Monday 3rd March 2025 (9.59am)

**Careers at Department of Customer Service**
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

**Belong in our diverse and inclusive workplace**

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

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