Administration Officer

**Administration Officer / Medical Reception - Icon Cancer Centre Mulgrave**

This is an opportunity to join a community that truly holds human connections close to heart. We work with purpose at a fast pace, and we genuinely appreciate that all contributions make an impact. Our work is always important and not always easy, and we know the secret ingredient is our incredible, supportive people.

**Key Points**
- Fast Paced Medical Administration Role within a Friendly and Supportive Team
- Part-Time, 6-Month Contract, Monday to Friday Shifts within 6am-6:30pm. Extra Shifts to Cover Leave on an Ad-Hoc Basis.
- Competitive Remuneration, Development & Progression Opportunities
- Make a Real Difference in our Patient’s Lives - Mulgrave, Vic

Our vision is to deliver the best care possible, to as many people as possible, as close to home as possible. A true team makes that happen.

**About Icon**:
Icon Group is Australia’s largest dedicated cancer care provider with a growing reach into New Zealand and Asia. With over 700 employees our Australian cancer services division is made up of 6 day oncology hospitals, 17 radiation oncology centres and 8 comprehensive centres offering, medical oncology, haematology and radiation oncology services under one roof. The group also encompasses chemotherapy compounding services and pharmacy.

Icon is dedicated to providing exceptional cancer care to communities across Australia. Given the size of Icon, we can provide extensive opportunities within an ideal environment to progress your career, access far reaching opportunities and be part of an innovative market leader at the forefront of cancer care.

**About the Role**:
An opportunity exists within our Cancer Treatment Centre in the Mulgrave Private Hospital Precinct for an Administration Officer to join the team. This is a 6-month contract part time role, providing administration, secretarial and reception support our cancer treatment service. You will be responsible for patient admissions and discharge, ensuring accurate appointments are booked, patients are billed correctly, and paperwork processed accurately and in a timely fashion. This role will report to the Administration Manager, working shifts within our standard Monday-Friday daytime business hours.

**Key Responsibilities**:

- Welcoming patients, collecting and entering personal details
- Scheduling appointments
- Answering telephone calls and responding to enquiries
- Entering and processing patient billing, health fund checks and balancing daily banking
- Monitoring and assessing the administration care path of all patients
- Maintaining and managing patient information

**About the person we're going to hire**:
In return we offer a friendly, flexible and dynamic work environment, career development pathways, unique rewards and benefits and the opportunity to work for a growing and innovative market leader.

**Skills & Experience**:

- 2 years’ experience in a front line administration role including the use of electronic management systems. An understanding of Medicare and health insurance funds would be an advantage.
- Ability to work autonomously and effectively in a team environment and plan, coordinate and organise workloads to achieve quality patient service outcomes in a timely manner
- Demonstrated effective interpersonal communication and collaborative problem solving skills when managing difficult and sensitive issues with team members, patients and their families, VMOs and other customers
- Ability to work cooperatively and effectively as a team member, supporting the Icon values to achieve Vision and Mission of Icon
- Ability to establish successful relationships with team members, patients, doctors and other stakeholders by ensuring needs and expectations are understood and managed in a timely and effective manner thereby enhancing clinical services
- Ongoing development of skills and knowledge by participating in training and development programs to ensure competence to meet operational needs, achieve strategic goals and engage team members in their work

**How to Apply**:
**COVID Health Requirement