Technical Service Manager

1 week ago

Sydney, Australia Macquarie Technology Group Full time

**About Us**

There’s something special about working for a company like Macquarie Telecom. We’re not the biggest in the industry, where you’re just a number. We’re not tiny enough that you’ve never heard of us. We’re in that sweet spot where we’re strong enough to punch above our weight. And we definitely do Because of this, you have the opportunity to make a difference.

The Technical Service Manager (TSM) is essential in overseeing technical service delivery, supporting client satisfaction (via NPS), and ensuring network performance within the telecommunications and managed services environment of Macquarie Telecoms clients, in a post-sale environment. This role combines technical expertise & consultation, project implementation, and customer relationship management to provide a seamless experience throughout a customer's lifecycle

**What you'll be doing**:
- Manage and oversee the installation, configuration, and maintenance of telecom systems, including networks, data, and voice solutions.
- Point of escalation for Design, Implementation, cutover and service handovers.
- Monitor network & infrastructure performance with the view of minimum downtime and address potential issues proactively and present the client with preventative measures.
- Consult on network upgrades, expansions, and maintenance projects to enhance reliability and scalability.
- Serve as the post-sale technical liaison between Macquarie Telecom and the client technical stakeholders, for example, IT managers to maintain high client satisfaction.
- Conduct regular meetings with key accounts to address technical needs, discuss service challenges, and present solutions.
- Perform technical reviews with customers at scheduled intervals (every six months), identifying potential improvements and preparing for contract resign

**Your ideal skills and experience**:
- STEM related University Degree (e.g. Engineering, Computer Science, etc.)
- Extensive experience conducting technical reviews with customers identifying potential improvements and preparing for contract resign prior to contract renewal.
- Strong customer facing and/or consulting background.
- Extensive experience in telecom systems including networks, data and voice solutions.
- Strong experience in networking security.
- Excellent people and communication skills.

**Why Us?**:
- ** We are one of the Top 10 AFR Best Places to Work 2024**: Join a workplace that’s recognised as one of Australia’s best.
- ** Gallup Exceptional Workplace Award Winner**: Be part of a team that’s celebrated globally for its outstanding culture.
- ** Industry Leader**: We have the highest Net Promoter Score on the ASX and were crowned for the world’s best customer experience at the World Communications Awards.
- ** Make a Real Impact**: Your ideas and actions will directly shape our products and influence the market.
- ** Invested in Your Growth**: Accelerate your career with our comprehensive learning and development programs, including Gallup strengths-based training and clear career progression opportunities.
- ** Collaborative and Empowering Culture**: Work with a driven team that values your decisions and encourages you to take bold actions.

  • Technical Services Manager

    3 weeks ago

    Sydney, Australia Linfox Armaguard Group Pty Ltd, Full time

    Job no: 499775 Work type: Permanent-Full Time Company: LINFOX ARMAGUARD PTY LTD Location: Frenchs Forest Advertised: 12 Sep 2025 AUS Eastern Standard Time Applications close: 10 Oct 2025 AUS Eastern Daylight Time Apply now Overview Operating since 1938, Linfox Armaguard Group has evolved from a cash-in-transit business to a leading secure currency supply...

  • Technical Services Manager

    1 week ago

    Sydney, Australia JLL Full time

    JLL supports the Whole You, personally and professionally. About the role The role acts as a point of contact for the JLL Workplace team regarding technical services activities and supports account initiatives by driving consistent implementation of operational excellence and delivery. A key aspect of this role is engagement and interfacing with the site...

  • Technical Services Manager

    3 days ago

    North Sydney, Australia JACOBS DOUWE EGBERTS Full time

    **Company Description** Who we are?** JDE Peet’s is the world's leading pure-play coffee and tea company, serving approximately 4,392 cups per second, and is headquartered in the Netherlands. For more than 265 years, we’ve been inspired by the belief that it’s amazing what can happen over a cup of coffee. We unleash the possibilities of coffee and tea...

  • Technical Services Manager

    3 days ago

    Sydney, Australia redhat Full time

    **About the job**: - The Red Hat Global Professional Services team is looking for a Consulting Services Account Specialist to join us in Sydney, Australia. In this role, you will participate in strategic account planning sessions, territory reviews, and deal-specific account calls to identify how Red Hat can increase large journey based solution wins and...

  • Technical Services Manager

    2 weeks ago

    Sydney, Australia JLL Full time

    JLL supports the Whole You, personally and professionally. Shaping the future of real estate for a better world At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working. We bring to life...

  • Technical Service Delivery Manager

    2 weeks ago

    Sydney, Australia Starboard IT Full time

    Starboard IT is a Professional IT company based in Sydney (HQ) and Melbourne and we are excited for an experienced and talented **Technical Service Delivery Manager** to join our team! **About the role** Tasked with managing the technical Service Delivery aspects of an organization to ensure that they are in line with the company's growth targets. The...

  • Technical Analyst

    1 day ago

    Sydney, New South Wales, Australia Special Broadcasting Service Full time $90,000 - $120,000 per year

    At SBS, we embrace difference, and we welcome applications from people of all backgrounds.We also acknowledge the unique contribution that Aboriginal and Torres Strait Islander peoples make to our society and our workplace through their enduring and continued connection to land, sea, sky and community.As part of our recruitment process, SBS may review...

  • Technical Services Mobilization Manager

    1 week ago

    Sydney, Australia JLL Full time

    JLL supports the Whole You, personally and professionally. Technical Services Mobilization Manager JLL Work Dynamics **Location**: Sydney, Australia Our client’s mission "to organize the world's information and make it universally accessible and useful" has helped it become one of the few companies in the world worth more than one trillion US dollars. The...

  • Assistant Technical Service Manager

    1 week ago

    Sydney, Australia JLL Full time

    JLL supports the Whole You, personally and professionally. **What this job involves**: As the Assistant Technical Services Manager based in Sydney you will work as part of a technical services team to deliver exceptional services to our client’s portfolio of buildings in Australia & New Zealand. You will be responsible for delivering PPM, predictive works,...

  • Assistant Technical Service Manager

    4 weeks ago

    Sydney, Australia Jones Lang LaSalle Incorporated Full time

    As the Assistant Technical Services Manager based in Sydney you will work as part of a technical services team to deliver exceptional services to our client’s portfolio of buildings in Australia & New Zealand. You will be responsible for delivering PPM, predictive works, powerdowns, energy & building services projects, process development & implementation...