Technical Services Manager

2 weeks ago

Sydney, Australia Linfox Armaguard Group Pty Ltd, Full time

Job no: 499775
Work type: Permanent-Full Time
Company: LINFOX ARMAGUARD PTY LTD
Location: Frenchs Forest
Advertised: 12 Sep 2025 AUS Eastern Standard Time
Applications close: 10 Oct 2025 AUS Eastern Daylight Time

Apply now

Overview

Operating since 1938, Linfox Armaguard Group has evolved from a cash-in-transit business to a leading secure currency supply chain and technology solutions enterprise. Trusted by our customers in banking, retail, hospitality, medical and government, we offer unrivalled reach to every corner of Australia. Our reputation is built on a culture of safety, underpinned by a commitment to robust security policies, procedures, and systems. We are committed to ongoing development of our people and encourage career progression at every opportunity. Expect this and more when you join Linfox Armaguard Group.

What does the job look like?

As a Technical Services Manager, you will lead our Technical Support and Monitoring teams to deliver efficient, high-quality service across our ATM and technology network. Reporting to the Head of Operations, your role is central to ensuring SLAs are met, response times are improved, and service delivery is optimised across all technical channels.

Key areas include:

- Leading by example with a professional, customer-focused approach
- Managing escalations, identifying root causes, and driving service recovery
- Monitoring performance metrics (SLAs, call rates, ticket volumes, response times)
- Driving process improvement and implementing effective change
- Collaborating with internal and external stakeholders to resolve technical issues
- Developing team capability through training and mentoring
- Overseeing parts usage and advising on trends for efficient parts usage
- Contributing to long-term strategy and business planning, particularly for future monitoring services
- Developing knowledge management tools to support technical knowledge sharing across departments
- Working closely with the Technical Writer to develop detailed technical documents

Are you the one?

You’re a confident and strategic leader with experience managing service or technical support teams. You bring a strong operational mindset, an analytical approach to problem-solving, and a passion for customer-focused service delivery.

- Proven leadership experience in a technical service, helpdesk, or monitoring environment
- Strong understanding of SLAs, service delivery models, and escalation management
- Excellent verbal and written communication skills
- Experience managing team KPIs, training plans, and skills development
- Proficiency in analysing operational data to drive performance improvements

Sound like you?

Please click the apply button to submit your application and resume.

Further information

You will be required to meet Linfox Armaguard Groups employment criteria which will include but not be limited to a criminal history check and full medical with a drug and alcohol test.

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